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Indie Campers

Global RV rental platform and marketplace

Operations Manager - Operations and Customer Service

Vehicle Operation & DeliveryConfirmed live in the last 24 hours
Full-timeSeville, SpainIn-person

About the Job

Requirements

  • Between 6 and 8 years of experience in operations, logistics, vehicle rental, hospitality, retail, or customer-oriented environments.
  • Experience coordinating teams and daily operations.
  • Strong operational and hands-on orientation, with willingness to be directly involved in center activities.
  • Ability to work in a dynamic, high-volume environment while managing multiple priorities simultaneously.
  • Ability to organize, prioritize, and distribute tasks within a small team.
  • Ability to work autonomously and make day-to-day operational decisions.
  • Customer orientation and communication skills.
  • Ability to perform physical tasks and move light or moderately heavy objects (10–15 kg).
  • Availability to stand, walk, and move around the center for extended periods.
  • Comfort working indoors and outdoors and in varying weather conditions.
  • Flexibility to work weekends, holidays, and periods of high demand, responding to urgent operational needs.
  • Availability to work longer shifts during peak season when necessary to ensure operational continuity.
  • A valid Category B driving license is mandatory.
  • English is mandatory.

Responsibilities

  • Execute and coordinate all rental-related processes, including check-in, check-out, documentation, system updates, cleaning, and maintenance tasks.
  • Monitor and track daily operational key performance indicators.
  • Promote additional products and services through needs-based selling focused on customer value.
  • Perform basic checks of motorhomes and campers, including batteries, water systems, gas, lights, and tires.
  • Quickly escalate complex technical or mechanical issues to regional service teams.
  • Ensure fleet status and availability are accurate and up to date in operational systems.
  • Coordinate daily shifts, priorities, and task allocation within the team.
  • Train and support new team members, including explaining and demonstrating standard operating procedures.
  • Oversee the preparation and presentation of motorhomes for sales appointments.
  • Ensure compliance with operating procedures and quality standards.
  • Identify process improvement opportunities and contribute to a more efficient operation.
  • Control the use of materials and consumables, minimizing unnecessary costs and rework.
  • Ensure the center’s operational continuity during periods of high demand.
  • Manage the center’s costs by ensuring efficient use of consumables, avoiding unnecessary expenses and rework, and maintaining disciplined operational resource management.

Desired Qualifications

  • Spanish is considered a plus.

About the Company

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Indie Campers

Global RV rental platform and marketplace

Indie Campers operates a global platform for RV rentals and road trips. It blends its own fleet of over 10,000 campervans and motorhomes with a peer-to-peer marketplace that lets private and professional hosts list vehicles, offering short-term rentals, long-term subscriptions, and vehicle sales across 100+ cities in Europe, North America, and Oceania. The platform is digital-first, enabling online booking and trip management, with the company’s own fleet offering features like one-way trips, 24/7 support, and inclusive bedding and cooking kits, while the marketplace enlarges vehicle availability. This hybrid model differentiates Indie Campers from competitors by combining owned inventory with a scalable P2P network to extend geographic reach and flexibility. The goal is to make road trips more accessible and personalized for travelers from over 180 countries by growing the fleet, expanding the marketplace, and broadening global coverage.

Company size
501-1,000
Company stage
Series B
Total funding
$78.8M
Headquarters
Lisbon, Portugal
Founded
2013

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