Electrum

Home electrification marketplace

Workshop Partner Lead

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeSouth Jakarta, South Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum Diploma (D3) in Automotive Engineering, Mechanical Engineering, Business Management, or a related field is required.
A minimum of 3 years of relevant experience in automotive aftersales, workshop operations, B2B Service, fleet management, or Workshop Partner management is required; experience in EV is a plus.
Strong understanding of vehicle repair, maintenance, and workshop operations covering Medium Service through Heavy Service is required.
A good understanding of B2B Service operations, including TAT/SLA monitoring, repair processes, and service quality, is required.
Ability to manage and develop Workshop Partner networks, including performance monitoring and capability improvement, is required.
Strong understanding of SPK management, billing reconciliation, cost control, and operational reporting is required.
Understanding of spare parts planning and readiness to support Workshop Partner operations is required.
Proficiency in Google Workspace (Sheets, Docs, Slides, and Drive) and familiarity with data analysis and reporting tools are required.

Responsibilities

Manage and monitor the performance and operational activities of all Workshop Partners and B2B Service operations.
Ensure B2B Service and Workshop Partner turnaround time (TAT) is consistently achieved in accordance with established service-level agreements (SLAs) and service standards.
Manage billing reconciliation and ensure accurate and timely claim and invoice processing.
Maintain accurate and up-to-date Workshop Partner and B2B Service data.
Analyze Workshop Partner SPK issuance and B2B Service utilization to identify opportunities for operational and cost efficiency.
Monitor and control repair costs to minimize unnecessary or excessive expenses.
Drive Workshop Partner network expansion and ensure spare part readiness to support Medium Service through Heavy Service.
Develop Workshop Partner capabilities through training on damage assessment, troubleshooting, repair procedures, and service standards.
Ensure all Workshop Partners and B2B Service operations meet required service quality, operational standards, and SLAs.
Coordinate with internal teams and external Workshop Partners to resolve operational issues and improve service performance.
Monitor performance metrics and provide regular reports and improvement recommendations to management.

Desired Qualifications

Experience in EV is a plus.

About The Role

As a Workshop Partner Lead, you will be responsible to manage and develop Workshop Partner and B2B Service operations to ensure operational efficiency, service quality, cost control, and SLA achievement, while expanding service capabilities from Medium Service to Heavy Service.

Key Responsibilities

Manage and monitor the performance and operational activities of all Workshop Partners and B2B Service operations.
Ensure B2B Service and Workshop Partner TAT is consistently achieved in accordance with established SLA and service standards.
Manage billing reconciliation and ensure accurate and timely claim/invoice processing.
Maintain accurate and up-to-date Workshop Partner and B2B Service data.
Analyze Workshop Partner SPK issuance and B2B Service utilization to identify opportunities for operational and cost efficiency.
Monitor and control repair costs to minimize unnecessary or excessive expenses.
Drive Workshop Partner network expansion and ensure spare part readiness to support Medium Service through Heavy Service.
Develop Workshop Partner capabilities through training on damage assessment, troubleshooting, repair procedures, and service standards.
Ensure all Workshop Partners and B2B Service operations meet the required service quality, operational standards, and SLA.
Coordinate with internal teams and external Workshop Partners to resolve operational issues and improve service performance.
Monitor performance metrics and provide regular reports and improvement recommendations to management.

Requirements

Minimum Diploma (D3) in Automotive Engineering, Mechanical Engineering, Business Management, or a related field.
Minimum 3 years of relevant experience in automotive aftersales or EV is a plus, workshop operations, B2B Service, fleet management, or Workshop Partner management.
Strong understanding of vehicle repair, maintenance, and workshop operations, covering Medium Service to Heavy Service.
Good understanding of B2B Service operations, including TAT/SLA monitoring, repair processes, and service quality.
Ability to manage and develop Workshop Partner networks, including performance monitoring and capability improvement.
Strong understanding of SPK management, billing reconciliation, cost control, and operational reporting.
Understanding of spare parts planning and readiness to support Workshop Partner operations.
Strong leadership and stakeholder management skills.
Proficient in Google Workspace (Sheets, Docs, Slides, Drive) and familiar with data analysis/reporting tools.

About the Company

Electrum

Home electrification marketplace

Electrum works as a home-electrification and renewable-energy marketplace. Its platform connects homeowners and businesses with vetted local installers and custom bids for solar and related energy projects. Its operating model is specific: energy advisors, software, and marketplace operations help customers compare options while installers deliver the physical work. Roles include engineering, product, sales, customer experience, marketplace operations, partnerships, and marketing. The profile is Electrum's marketplace; local installation crews generally belong to participating providers.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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