System Product Manager

Job Req ID: 29078

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

1. Participate in defining and driving the product lifecycle of server and workstation systems, including requirements gathering, roadmap planning, development, launch, and sustaining.
2. Assist in developing and executing product strategy and positioning, working closely with marketing, engineering, and business development to deliver competitive server solutions.
3. Translate customer feedback, industry trends, and internal business needs into product requirements and feature definitions.
4. Support customer engagements, including technical discussions, requirement collection, and solution presentations to various stakeholders.
5. Collaborate with cross-functional and cross-geo teams to ensure project deliverables are met on schedule and within scope.
6. Provide internal and external product training for sales, FAEs, and customers.
7. Support issue escalation and resolution, coordinating with engineering and vendors to ensure customer satisfaction.
8. Deliver 3rd-level product support as needed and contribute to continuous improvement of product quality.

Qualifications:

1. Bachelor’s degree in Engineering, Computer Science, or related field.
2. 5+ years of product management or related experience in server, data center, or IT hardware industries.
3. Solid technical foundation in server platforms, storage, networking, or cloud infrastructure.
4. Ability to translate customer and business requirements into product specifications.
5. Experience working with cross-functional teams (engineering, sales, operations, supply chain) to achieve product goals.
6. Strong problem-solving skills with a solution-oriented and customer-first mindset.
7. Effective communication skills with both technical and non-technical stakeholders; proficiency in English and Mandarin is required.
8. Ability to work independently with minimal supervision, while collaborating effectively in a team-oriented environment

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.