Hoag

Nonprofit regional health care delivery system

Medical Assistant 1: Family Medicine

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeAliso Viejo, CA, USA$25.44 - $39.31 /hr

About the Job

Requirements

High school graduation or an equivalent GED is required.
Graduation from a Medical Assistant program or equivalent medical back-office experience is required.
Ability to anticipate provider needs and exercise critical thinking developed through experience is required.
For HMG Primary Care, 8 years of primary care experience is required.
For HMG Specialty Care, 4 years of experience in the same specialty area is required.
For OCW, 4 years of OBGYN experience is required.
For Hoag Urgent Care, 8 years of primary care or urgent care experience is required.
For the Diabetes Center, 8 years of experience as a Medical Assistant is required.
For Oncology, Gastro, Digestive, and Pain Management Specialty Clinics, 3 or more years of experience as a Medical Assistant is required.
Current American Heart Association BLS certification is required.
For the Pain Management Center, National Certified Phlebotomy Technician (NCPT) certification or California-specific CPT I is required.
For the Diabetes Center, CPTI-CPT-Certified Phlebotomy Technician certification is required. Employees hired into the role before March 16, 2025, are grandfathered and must obtain CPTI within 210 days to remain in the position.

Responsibilities

Maintain a highly professional environment and collaborative relationships with patients and physicians.
Assist with non-clinical tasks that support smooth patient access and flow.
Schedule patients for follow-up office visits, imaging, and laboratory work.
Prepare appropriate chart elements.
Check vital signs and room patients.
Assist with procedures.
Manage the pre-authorization process and serve as a liaison between providers and patients.
Work collaboratively with staff to ensure required records are received and testing is completed before appointment or surgery dates.
Update staff and patients on the timing and status of tasks that may affect patient health, testing, or treatment options.
Ensure even patient flow and continuous communication within Hoag and with referring physician offices.
In Oncology and Specialty Clinics, follow clinic guidelines for handling instruments and equipment used in clinic procedures.
Start at a different location during the workweek or travel to multiple sites when required.

Desired Qualifications

Medical Assistant certification is preferred.
CPR certification is preferred.
Current limited phlebotomy certification is preferred for Diabetes, Oncology, Gastro, and Digestive Specialty Clinics.

Primary Duties And Responsibilities

The Medical Assistant III (MA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients and physicians. The MA will assist with the non-clinical tasks required to ensure smooth patient access and flow.

This includes but is not limited to the following tasks:

Scheduling patients which can include follow up office visits, imaging and lab work
Preparation of appropriate chart elements
Checking vital signs
Rooming patients
Assisting with procedures

The non-clinical responsibilities of this position would also include pre-authorization process and acting as a liaison between the providers and patient. The Medical Assistant will work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date. The Medical Assistant will provide updates to the staff and patients on timing and status for all the above tasks that could have an impact on the patient’s health and/or testing and treatment options. Ensures even patient flow and continuous communication within Hoag and referring physician offices.

May be required to start at a different location throughout the workweek or travel to multiple sites.

Oncology and Specialty Clinics:

Follows clinic guidelines for handling instruments and equipment utilized in clinic procedures.

Education and Experience Required:

High school graduate or equivalent GED,
Graduate of a Medical Assistant Program or equivalent medical back‑office experience as defined below
Ability to anticipate provider needs/ critical thinking skills that come from experience

HMG/OCW

HMG Primary Care: Must have 8 years experience in Primary Care.
HMG Specialty Care : Must have 4 years experience in the same specialty area.
OCW: Must have 4 years experience in OBGYN.

HUC

Hoag Urgent Care: Must have 8 years experience in Primary Care or Urgent Care.

Diabetes Center

Must have 8 years' experience as Medical Assistant

Oncology/Gastro/Digestive/Pain Management Specialty Clinics

Must have 3+ years' experience as Medical Assistant

License Required:

License Preferred:

Certifications Required

Current BLS (AHA) Certification

Pain Management Center:
National Certified Phlebotomy Technician (NCPT) or California specific CPT I

Diabetes Center
CPTI-CPT-Certified Phlebotomy Technician
(Employees hired into role prior to 3/16/2025 are grandfathered into their position and must obtain the CPTI within 210 days to remain in their position)

Certifications Preferred

Medical Assistant Certification
CPR certification
Diabetes, Oncology, Gastro, Digestive Specialty Clinics
Current Limited Phlebotomy Certification

Pay Range: $ 25.44 - $ 39.31/ Hourly

About the Company

Hoag

Nonprofit regional health care delivery system

Hoag is a nonprofit regional health care delivery system in Orange County, California, delivering comprehensive, personalized care through 1,800 physicians, 17 urgent care facilities, 12 health and wellness centers, and two hospitals. It operates seven institutes focused on cancer, digestive health, heart and vascular, neurosciences, spine, women’s health, and orthopedics (via Hoag Orthopedic Institute, including an orthopedic hospital and four ambulatory surgical centers). Hoag is the highest ranked hospital in Orange County by U.S. News & World Report and the only OC hospital listed in California’s Top 10, and it holds Magnet designation from the American Nurses Credentialing Center. Its model combines prevention, specialty care, surgery, and coordinated services to meet local health needs. Hoag’s goal is to provide world-class, accessible, patient-centered care that improves health outcomes for the communities it serves.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport Beach, CA
Founded: 1952

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