Telesales Team Manager

Job Description

About the role

Salary: £40-45k DOE, & OTB of £17,250

This role requires Belfast-based candidates to be office-based.

We have an exciting opportunity for a Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high-performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management. We’re looking for a hands-on leader who thrives in a fast-paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.

Qualifications

Key Responsibilities

• Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
• Drive new customer acquisition through proactive contact strategies.
• Support consultants in account management, ensuring existing clients receive world-class service and maximising upsell/cross-sell opportunities.
• Deliver structured coaching, call listening, and regular 1:1s to improve skills, confidence, and results.
• Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
• Create a positive, high-energy team culture that values collaboration, development, and achievement.
• Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.

What we’re looking for

• Proven success as a high-performing Sales Manager, ideally in a telesales or B2B environment.
• Strong background in new business development and account management.
• Experience managing and motivating remote or office-based sales teams.
• Excellent communication, coaching, and leadership skills with high levels of emotional intelligence.
• Data-driven mindset with the ability to translate insights into actions that drive performance.
• Energetic, inspirational, and resilient leader who thrives in a target-driven environment.

Additional Information

What we offer

• 23 days’ holiday (rising with service).
• Opportunities to work with global partners such as Google.
• Employee Assistance Programme with 24/7 wellbeing support.
• Flexible pension scheme to suit your needs.
• Access to exclusive employee discounts with leading retailers and brands.
• Gold Award Incentive: Two-day luxury trip to the Algarve for top performers 
• Uncapped Bonuses: A strong motivator for ambitious sales professionals 
• Engaged Management Team: Leadership is actively involved and supportive
• Proven Product Set: Customers love what’s being offered—this builds trust
• Vibrant Belfast Office Culture: A dynamic environment with growth potential 

Compensation: 40000 to 45000 (GBP) (YEARLY)