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Wiz

Cloud security platform for DevOps teams

Senior Solutions Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in IndiaNo salary listedRemote

About the Job

Requirements

  • At least 5 years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • At least 2 years working with cloud platforms, including AWS, Azure, or Google Cloud Platform, and experience with identity and access management, networking (VPCs, security groups, and firewalls), and core compute and storage services.
  • At least 1 year of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
  • Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
  • Experience reading and debugging code in one or more of Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.
  • Proficiency with command-line tools and Linux operating system environments.
  • Familiarity with the current AI landscape, including large language model architectures and the integration of AI-driven tooling into technical workflows.
  • Applicants must have the legal right to work in the country where the position is based without visa sponsorship.

Responsibilities

  • Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container and Kubernetes security, identity and access management, network analysis, and data security.
  • Troubleshoot cloud connector and integration failures across AWS, Azure, Google Cloud Platform, Oracle Cloud Infrastructure, and SaaS platforms, including IAM and permissions issues, network connectivity, API authentication, and scanning infrastructure.
  • Diagnose workload scanning and runtime security issues, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
  • Analyze vulnerability findings by triaging false positives, validating detection accuracy, investigating SBOM/SCA results, and assessing secret detection and patch management coverage.
  • Support shift-left security workflows, including CI/CD scanning, infrastructure-as-code security, admission controllers, Kubernetes connectors, and code and version-control scanning.
  • Design and implement automation that scales the support offering, leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency.
  • Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

Desired Qualifications

  • Experience with vulnerability management, software bill of materials (SBOM) and software composition analysis (SCA), or CVE triage workflows.
  • Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations.
  • Experience building or supporting agentic workflows, retrieval-augmented generation (RAG) architectures, or AI-powered automation.
  • Familiarity with infrastructure-as-code tools such as Terraform, CloudFormation, and Helm, and CI/CD pipelines.
  • Experience with GraphQL or REST API debugging and integration.
  • Background in compliance frameworks such as CIS, NIST, SOC 2, PCI DSS, and HIPAA.
  • Experience with ServiceNow, Jira, or Zendesk in a support engineering context.

About the Company

Wiz

Cloud security platform for DevOps teams

Wiz.io provides a cloud security platform for enterprises, protecting cloud workloads for security, development, and DevOps teams through a subscription model. Its platform acts as a unified security command center that integrates with development workflows to secure containers, Kubernetes, and cloud environments from design to runtime. It scans Infrastructure as Code, container images, and VM images for vulnerabilities and misconfigurations, continuously monitors for suspicious activity, and enforces automated compliance with regulations like PCI, GDPR, and HIPAA. Wiz.io differentiates itself with end-to-end coverage across IaC, containers, and cloud workloads in a self-service, scalable model for large enterprises, enabling real-time threat detection, data-exposure protection, and attack-path elimination to help businesses run cloud-native apps securely and efficiently.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$1.9B
Headquarters
New York City, New York
Founded
2020

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