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All Accor

Global hotel management, franchising, loyalty program

Guest Services Executive

Hotel Guest ServicesUpdated on Nov 11
Full-timeSingapore

About the Job

Requirements

  • Excellent communication and interpersonal skills with colleagues and guests.
  • Excellent customer service skills and enjoyment of creating delightful moments for guests.
  • Ability to thrive in a dynamic and fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Strong operational leadership with a business mindset.
  • Fluency in reading, writing, and speaking English.

Responsibilities

  • Be part of Front Office areas such as the Front Desk, Executive Lounge, and Concierge.
  • Assist guests with check-in and check-out and perform other cashiering duties.
  • Register guests and assign rooms according to their reservation confirmations.
  • Prepare VIP arrivals for guests requiring arrival transfers, loyalty members, and suite-paying guests.
  • Prepare the VIP list and email it to all operations departments daily.
  • Recommend tourist attractions and places to visit.
  • Maintain guest privacy by keeping their details strictly confidential.
  • Understand all room types and work with Housekeeping to manage room status effectively.
  • Adhere to proper credit matters and cash-handling policies and procedures.
  • Use internal communication logs to communicate with colleagues effectively.
  • Handle guest feedback and attempt first-person service recovery.
  • Prepare VIP amenities daily for Gold, Platinum, Diamond, and Limitless members, as well as suite-paying guests.
  • Update, check, and input ACDC.
  • Prepare decorations for guests who opted for the package.
  • Monitor guest relations emails and respond effectively.
  • Provide guidance and on-the-job training for Guest Services Officers.
  • Ensure all daily guest-relations tasks are completed.
  • Ensure guest arrival and departure procedures comply with standard operating procedures and recommend improvements.
  • Assist with Executive Lounge and Concierge duties when required.
  • Assist guests throughout their stay, handle feedback, and take ownership of providing reasonable solutions.
  • Be familiar with hotel products and services and recommend them to guests.
  • Alert Security or the Duty Manager about suspicious-looking people or articles in the lobby.
  • Maintain complete knowledge of hotel products and services.
  • Maintain cleanliness and neatness in Front Office areas.
  • Be familiar with the hotel's emergency procedures, policies, and standard operating procedures.
  • Attend briefings, meetings, and training as assigned by management.
  • Perform other reasonable duties as assigned by management.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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