Access Representative
UC Health
Access Representative
UC Health
Academic medical center delivering patient care
Access Representative, Admitting & Registration, UC Medical Center
The Access Representativewill create accounts from scheduling appointments and attempt to obtain demographic and insurance information as indicated in thePre-Registration process. They will complete all required documentation and prioritizes all insurance coverage as primary, secondary, tertiary. Quality of registration data collected for the organization impacts revenue/reimbursement time.
About University of Cincinnati Medical Center
As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.
UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries.
Unit Details:
Meeting and greeting patients.
Friendly, energetic, and empathetic environment.
Opportunities to grow and widen knowledge
Education and Experience Requirements:
High school diploma or GED required.
1-3 years of experience in registration, billing, customer service, or managed care organization preferred.
Analytical skills; able to problem solve.
Computer Literacy
Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
Ability to interact independently to resolve customer service issues.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.
Job Responsibilities
Create Epic accounts from scheduling appointment. Attempt to obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards and Situation Response Guidelines to create, update and secure accounts. Screens and completes all required documentation and prioritizes all insurance coverage's as primary, secondary, tertiary. Completes required MSP questionnaires for all appropriate patients.
Answer questions regarding patient's appointment or transfer to the appropriate scheduling department, service area, or physician office.
Properly codes Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation. Effectively organizes prioritization of Daily Worklist task. Ensures Worklist coding is consistent with documentation in LastWord. Secures all applicable accounts in timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards.
Must maintain facility established productivity standards and Patient Accounts Quality Guidelines. Reports improvements, problems and changes as it relates to insurance verification to Department Management. Performs other duties as assigned in Access Unit Department.
UC Health combines top clinicians and researchers to deliver patient care in Cincinnati and surrounding areas. It operates through the UC Medical Center and West Chester Hospital, offering a wide range of medical services and specialties. Care is delivered through a collaboration of clinical treatment, teaching, and ongoing research, with access to research-driven, discovery-based approaches and advanced facilities. The organization distinguishes itself by leveraging the academic strength of the University of Cincinnati to integrate clinical care with research and education, supported by a commitment to diversity and inclusion. The goal is to provide the highest quality, compassionate healthcare through leading-edge clinical services, teaching, innovation, and research across medical specialties.
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