PubSec Account Development Executive

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The PubSec Account Development Executive’s purpose is to build a book of business and sell to SHI’s customers within an assigned territory within the Public Sector. The PubSec Account Development Executive will profile accounts through cold calling and prospecting while developing and maintaining customer relationships in their territory.  

This position is a hybrid position, which is required to report part-time to the North Texas office, minimum 3 days per week.

Role Description

• Conduct cold calling and prospecting to identify potential customers.

• Establish and nurture relationships via email and phone within assigned books of business.

• Assist customers in selecting, deploying, and managing various aspects of their IT environment.

• Address client concerns and make recommendations to help them achieve their objectives.

• Quote and place orders based on customer requests.

• Grow existing active buying accounts by managing projects through the entire sales cycle.

• Meet or exceed monthly and quarterly production quotas.

• Proactively schedule and facilitate customer meetings with SHI internal resources.

• Acquire and manage the IT needs of medium to large businesses, ensuring a best-in-class customer experience.

• Collaborate and co-sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

Behaviors and Competencies

• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.

• Communication: Can communicate simple ideas and information clearly.

• Consultative Sales: Can demonstrate a willingness to understand customer needs and provide appropriate solutions when guided.

• Customer Service: Can provide responsive and courteous assistance to customers.

• Flexibility: Can adjust to changes in tasks and responsibilities when required.

• Listening: Can demonstrate attentive listening in conversations, understanding the information as it is directly presented.

• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

• Prospecting: Can demonstrate an understanding of the basic principles of prospecting and can identify potential leads when provided with a list or database.

• Self-Motivation: Can demonstrate a willingness to take on tasks and responsibilities independently when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.

Skill Level Requirements

• Ability to cold call and create new business opportunities - Basic

• Ability to grow existing customer relationships - Basic

• Ability to learn new concepts and processes quickly - Basic

• Proficiency in customer outreach and delivering tailored customer service solutions - Basic

• Proficiency in Microsoft Office Tools - Basic

• Proficiency in project management - Basic

Other Requirements

• Minimum Bachelor’s Degree or equivalent work experience

• Minimum 2 years of Customer Service and/or Inside Sales experience

• 10% of in-market travel as needed

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The estimated annual pay range for this position is $50,000 - $60,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status