LVMH

Global luxury goods conglomerate owning brands

IT Business Analyst Intern

Business AnalysisPosted on Nov 12

InternshipSingaporeNo salary listedHybrid

About the Job

Requirements

The candidate must be currently pursuing a Bachelor's degree in Information Technology, Computer Science, Business Analytics, Project Management, or a related discipline.
The candidate should have familiarity with retail IT architectures, application programming interfaces, customer relationship management or point-of-sale systems, or ticketing workflows.
The candidate should have a basic understanding of data analysis concepts.
The candidate must have advanced proficiency in Microsoft Excel.
The candidate should be familiar with Microsoft 365, SharePoint, Power BI, and ServiceNow.
The candidate must be confident interacting with diverse stakeholders, vendors, and regional business teams.
The candidate must have strong organizational skills and be capable of managing multiple tasks simultaneously under tight deadlines.

Responsibilities

Assist in maintaining master project tracking sheets, status report dashboards, and project timelines.
Help organize project status meetings, capture actionable meeting minutes, and track deliverables across cross-functional teams.
Provide operational assistance for core retail systems.
Coordinate with vendors and local IT teams to resolve daily operational blockers and configuration queries.
Draft, review, and update Retail Operations Support Guides, Knowledge Base articles, and Standard Operating Procedures.
Support Quality Assurance and User Acceptance Testing cycles for new digital features, portal releases, and system upgrades.
Document test scenarios, log defects, and track issue resolution with development partners.
Monitor ServiceNow tier-2/3 ticket queues, analyze recurring store support trends, and compile periodic performance metrics reports to identify process bottlenecks and service improvements.
Contribute to streamlining Regional Service Desk handovers, validating Power BI operational dashboards, and supporting retail systems deployment across APAC markets.

Desired Qualifications

A proactive, problem-solving attitude and eagerness to learn new enterprise tools and luxury retail operational workflows.

Job Description

Key Responsibilities

Project Tracking & PMO Support: Assist in maintaining master project tracking sheets, status report dashboards, and project timelines. Help organize project status meetings, capture actionable meeting minutes, and track deliverables across cross-functional teams.
System & Vendor Support: Provide operational assistance for core retail systems. Coordinate with vendors and local IT teams to resolve daily operational blockers and configuration queries.
Documentation & Reporting: Draft, review, and update comprehensive Retail Operations Support Guides, Knowledge Base (KB) articles and Standard Operating Procedures (SOPs).
UAT & Testing Assistance: Support Quality Assurance and User Acceptance Testing (UAT) cycles for new digital features, portal releases, and system upgrades. Document test scenarios, log defects, and track issue resolution with development partners.
IT Service Desk & Ticket Analysis: Monitor ServiceNow (SNOW) tier-2/3 ticket queues, analyze recurring store support trends, and compile periodic performance metrics reports to identify process bottlenecks and service improvements.

Key Focus Area: The intern will actively contribute to streamlining Regional Service Desk (RSD) handovers, validating Power BI operational dashboards, and supporting retail systems deployment across APAC markets.

Qualifications

We are looking for an energetic self-starter with a proactive mindset who thrives in a collaborative, international team setting.

Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Business Analytics, Project Management, or a related discipline.
Familiarity with retail IT architectures, APIs, CRM/POS systems, or ticketing workflows. Basic understanding of data analysis concepts.
Advanced proficiency in Microsoft Excel. Familiarity with Microsoft 365, SharePoint, Power BI, and ServiceNow is a strong plus.
Confident interacting with diverse stakeholders, vendors, and regional business teams.
Meticulous attention to detail with strong organizational skills. Capable of managing multiple tasks simultaneously under tight deadlines.
A proactive, problem-solving attitude with eagerness to learn new enterprise tools and luxury retail operational workflows.

Additional Information

About the Company

LVMH

Global luxury goods conglomerate owning brands

LVMH is a French luxury group that owns about 75 brands, called Maisons, across five divisions. Each Maison keeps its own identity while LVMH provides capital, expertise, and a global retail network, and it designs, makes, and sells products through its own boutiques, department stores, wholesale partners, and e-commerce, plus it invests in emerging brands via LVMH Luxury Ventures. Its portfolio covers Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, and Selective Retailing, with brands such as Moët & Chandon, Louis Vuitton, Dior, Sephora, and Tiffany & Co. The goal is to grow and sustain value of its luxury brands worldwide by expanding distribution, supporting new labels, and maintaining a leading position across its portfolio.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1923

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