Manager Enterprise Technology Services Risk ID Assessment

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The objective of the ETS Governance & Control Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on risk within BU processes as 1LOD. ETS Governance & Control ensures adherence to regulatory standards, American Express Policy and enhances the BU's resilience through managing a clear methodology of inherent and residual risk.

ETS Governance & Control is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. This role involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

Minimum Qualifications:  

• Significant experience in risk management (e.g., within Risk and/or Internal Audit function).

• Understanding of critical operational risk management lifecycle activities. 

• Strong project management, communication, and interpersonal skills. 

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards. 

• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively. 

Preferred Qualifications:  

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. 

• Experience in at least one of the following: 

  • Providing identification of operational risks throughout business processes and systems.

    • Facilitating risk assessment performance in addition to further assessments and testing. programs to ensure regulatory and internal standards are met.

    • Enhancing risk assessments and associated methodologies. 

    • Reviewing independent control monitoring, including identification of control improvements.

    • Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.

    • Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes. 

• Experience in the financial services industry.

Non-considerations for sponsorship:  

Employment eligibility to work with American Express in (the country) is required as the company will not pursue visa sponsorship for these positions.  

The Manager ETS Governance & Control Risk ID will:

• Conduct Risk and Control Self Risk Assessment for Enterprise Platforms & Data and Technology Business Management (RCSA experience).

• Understand control design and testing. 

• Have general knowledge of PRSA/RCSA/Issue Management pertaining to consumer lending, banking, credit card offers, benefits or rewards.  

• Support risk management practices within the business.

• Support sharing insights, better practices, themes, etc. across the enterprise.