C

CharterUP

Digital marketplace and charter management platform

Revenue Operations Associate

Full-Time
No salary listed
Mid
Bachelor's
Remote in USA
RemoteRemote U.S. role; employees must reside in an approved state. U.S.-based candidates must reside in one of the listed approved states.
Sales & Account ManagementSales Operations

About the job

Requirements
  • A bachelor's degree and 4+ years of experience in Revenue Operations, Sales Operations, or Business Operations; B2B SaaS experience is preferred, and marketplace-business experience is a plus.
  • Strong analytical skills and the ability to translate complex data into clear, actionable insights and recommendations.
  • Advanced Excel and Google Sheets skills and some experience with SQL.
  • Expert-level proficiency as a CRM administrator, with Salesforce required; certification is not required.
  • Demonstrated experience managing an integrated technology stack, including sales engagement, marketing and process automation, artificial intelligence, and analytics products.
  • Ability to translate concepts and broad needs into actionable projects, recommend solutions, and implement them.
  • Ability to propose solutions that balance speed with durability and scalability, and to steer projects to completion.
  • Interest in incorporating artificial intelligence to help the organization operate smoothly at scale.
  • Familiarity with financial planning and analysis concepts related to revenue.
Responsibilities
  • Collaborate with sales unit leaders and executive leadership to define, document, and manage the end-to-end revenue process, identifying bottlenecks and opportunities for optimization.
  • Design, implement, and document standardized processes for lead-to-opportunity, opportunity-to-close, and post-sales activities.
  • Serve as a secondary administrator for the revenue technology stack, centered on Salesforce and Outreach; configure and customize the systems, lead projects to enhance integrations with other services, and ensure data integrity.
  • Contribute to the revenue technology stack roadmap to support the company's growth.
  • Develop and maintain key performance indicator dashboards and reporting across Sales, Account Management, Support, and other revenue-related functions to provide actionable insights into revenue performance.
  • Own monthly commission calculations, the data review process, and Cost of Sales analysis.
  • Analyze and assist in setting annual and quarterly revenue targets, forecasting, and compensation plan design.
  • Provide regular forecasting support, working with sales leadership and Finance to improve forecast accuracy and pipeline visibility.
  • Conduct deep-dive analysis on pipeline health, sales productivity, campaign effectiveness, and customer churn and retention.
Desired Qualifications
  • Experience in a B2B SaaS environment.
  • Experience in a marketplace business.

About the company

CharterUP runs a digital marketplace and management platform for bus charters, connecting clients with hundreds of bus providers. It offers a proprietary shuttle management system that lets users book buses, track payments, and manage riders all in one place, with a marketplace to compare prices across providers. Revenue comes from commissions on each charter booked, and 24/7 customer support backs the experience. A standout feature is its backup plan: if a chosen operator can’t fulfill a trip, CharterUP taps into a network of over 600 operators to quickly secure an alternative, ensuring the trip proceeds. Overall, CharterUP aims to simplify and de-risk group transportation by providing a comprehensive, one-stop platform for corporations, schools, and other organizations.

Company Size

201-500

Company Stage

Series A

Total Funding

$60M

Headquarters

Atlanta, Georgia

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • Joshua Trott and Kristin Lavigne joined in September 2026 to accelerate revenue and marketplace AI.
  • Southern California electric coach deployments broaden its zero-emission offering and operator network.
  • Autonomous shuttle collaborations and LAWA FlyAway work deepen defensible enterprise relationships.

What critics are saying

  • BBB logged 25 complaints and an F rating by September 2026.
  • Trustpilot and BBB reviews cite late buses, cancellations, weak refunds, and safety issues.
  • Autonomous and electric pilots remain execution-heavy; one severe service failure can destroy enterprise trust.

What makes CharterUP unique

  • CharterUP passed $1 billion annual platform volume in September 2026.
  • Its AI-first marketplace spans 10,000+ vehicles and enterprise, transit, airport customers.
  • The HOLON partnership makes CharterUP an early distribution layer for autonomous shuttles.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Mental Health Support
  • Unlimited Paid Time Off
  • 401(k) Retirement Plan
  • Remote Work Options

Growth & Insights and Company News

6 month growth

-1%

1 year growth

-1%

2 year growth

-2%
PR Newswire
Sep 3rd, 2026
CharterUP hires former Amazon and RigUp execs to drive growth after surpassing $1B in platform volume

CharterUP has appointed Joshua Trott as Chief Revenue Officer and Kristin Lavigne as General Manager of Marketplace. The North American enterprise mobility platform specialises in bus and shuttle transportation. Trott, formerly Chief Revenue Officer at RigUp and Patch.io, will lead go-to-market and revenue functions, focusing on customer acquisition and expansion across CharterUP's enterprise and transit segments. Lavigne joins from Amazon, where she served as GM of Worldwide Gift Registries across 12 global marketplaces. She will oversee the evolution of CharterUP's AI-powered marketplace, focusing on embedding AI throughout customer and operator experiences. The appointments follow CharterUP surpassing $1 billion in annual platform volume and expanding its network to over 10,000 vehicles.

Associated Press
Sep 3rd, 2026
CharterUP hires ex-Amazon and RigUp executives as platform surpasses $1B in annual volume

CharterUP, North America's leading enterprise mobility platform for bus and shuttle transportation, has appointed Joshua Trott as chief revenue officer and Kristin Lavigne as general manager of marketplace. Trott joins from Patch.io and previously served as chief revenue officer at RigUp, an energy industry workforce platform. He will lead go-to-market and revenue functions, focusing on customer acquisition and strategic account expansion across enterprise and transit segments. Lavigne comes from Amazon, where she most recently served as general manager of worldwide gift registries across 12 global marketplaces. She will oversee CharterUP's AI-powered marketplace, integrating product, commercial, and operational strategy. The appointments follow CharterUP surpassing $1 billion in annual platform volume and expanding its nationwide network to over 10,000 vehicles.

PR Newswire
Feb 18th, 2026
CharterUP partners with HOLON to deploy autonomous shuttles across US campuses and airports

CharterUP, North America's leading enterprise group transportation platform, has announced a partnership with HOLON to deploy autonomous shuttles across its established mobility network. CharterUP will serve as the exclusive partner for designated deployment scenarios, integrating HOLON's autonomous mobility solutions into existing transportation operations. The collaboration will initially focus on campuses, airports, transit agencies and community environments. CharterUP's customers will gain access to HOLON's urban autonomous shuttle, which features Level 4 autonomy, capacity for 15 passengers, and speeds up to 37 mph. The electric, ADA-compliant vehicle is built in the United States. CharterUP will support organisations transitioning from human-driven to autonomous operations through phased deployments. HOLON provides an integrated solution including vehicles, software, fleet orchestration and infrastructure, backed by parent company BENTELER Group's automotive engineering expertise.

Automotive World
Feb 11th, 2026
CharterUP launches electric charter bus programme

CharterUP launches electric charter bus programme. CharterUP has begun electric vehicle operations in Southern California using Temsa TS 45E coaches and AI-powered fleet management * February 11, 2026 CharterUP has launched an electric vehicle programme in Southern California, deploying battery electric coaches across high-demand markets including Anaheim, Irvine, Long Beach, Los Angeles, and Santa Barbara. The firm describes the deployment, which began in autumn 2025, as the largest electric vehicle-powered fleet in the private charter bus market. The programme uses the Temsa TS 45E electric coach and is operated in partnership with regional bus operators. CharterUP said its artificial intelligence-powered platform manages scheduling, dispatch, fleet tracking, and utilisation, providing operators with real-time data on vehicle locations and battery status. During the deployment, the company collected data on energy consumption, charging behaviour, route efficiency, and vehicle utilisation. Results confirmed that a single electric vehicle can support a full 10-hour shift, according to CharterUP. In a statement, Armir Harris, Chief Executive, said: "This program provides real proof of what electric fleets can do in high-demand environments. What we are building next will set a new standard for how group transportation is delivered in Southern California and the rest of the country." CharterUP said it plans to expand electric vehicle operations throughout Southern California.

CharterUP
Jul 16th, 2025
How CharterUP Powers Smart Shuttle Solutions for FlyAway at Los Angeles World Airports (LAWA)

CharterUP is collaborating with LAWA to create a seamless, tech-driven shuttle operation for the LAX FlyAway program.