Sun King

Off-grid solar home systems provider

Human Resource Business Partner - Field Operations

HR Generalist & Employee RelationsUpdated on Nov 13

Full-timeArusha, TanzaniaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Human Resources, Business Administration, Industrial Relations, or a related field is required.
Three to five years of progressive human resources experience, including hands-on exposure to field-based or distributed teams, is required.
Proven experience working with sales, operations, or agent-driven field teams is required.
Experience in employee relations, disciplinary processes, and applying Tanzanian labour law is required.
Experience supporting high-volume or geographically dispersed workforces is essential.
Fluency in written and spoken English and Kiswahili is required.

Responsibilities

Partner closely with field team managers to enable workforce planning, performance, and engagement.
Work with other departments to ensure human resources initiatives are integrated and aligned with overall business strategies.
Serve as the primary human resources contact for all field-based employees and managers.
Manage employee relations matters for field teams, including disciplinary cases, grievances, absenteeism, sick leave management, and misconduct.
Guide field managers on proper documentation and fair, compliant people management practices.
Ensure consistent application of company policies across all regions.
Oversee performance management cycles for field staff, including goal setting, appraisals, and performance improvement plans.
Drive engagement initiatives targeted at field employees to improve motivation, retention, and productivity.
Oversee the end-to-end recruitment process and ensure the organisation attracts and hires talent in the market.
Ensure effective onboarding and induction of field employees, including policy awareness, code of conduct, and human resources processes.
Facilitate learning and development programs and initiatives that provide internal development opportunities for employees.
Ensure compliance with Tanzanian labour laws, internal human resources policies, and company procedures.
Maintain accurate and up-to-date employee records for field teams.
Track and assess human resources metrics for field teams, including attrition, absenteeism, disciplinary cases, and engagement trends.
Provide regular insights and recommendations to human resources leadership and business stakeholders.
Continuously improve human resources practices to better support a large, distributed field workforce.

Location: Arusha

The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce, including Sales Agents, Store Executives, Regional Business Managers (RBMs), and Area teams. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.

About the role:

The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.

1. HR Business Partnership (Field Teams)

Partner closely with field team managers to enable workforce planning, performance, and engagement.
Work with other departments to ensure HR initiatives are integrated and aligned with overall business strategies.
Serve as the primary HR contact for all field-based employees and managers.

2. Employee Relations & Case Management

Manage employee relations matters for field teams, including disciplinary cases, grievances, absenteeism, sick leave management, and misconduct.
Guide field managers on proper documentation and fair, compliant people management practices.
Ensure consistent application of company policies across all regions.

3. Performance Management & Engagement

Oversee performance management cycles for field staff, including goal setting, appraisals, and performance improvement plans (PIPs).
Drive engagement initiatives targeted at field employees to improve motivation, retention, and productivity.

4. Recruitment, Onboarding & Workforce Readiness

Oversee the end-to-end recruitment process and ensure that the organisation attracts and hires the best talent in the market.
Ensure effective onboarding and induction of field employees, including policy awareness, code of conduct, and HR processes.
Facilitate learning and development programs and initiatives that provide internal development opportunities for employees.

5. HR Operations & Compliance

Ensure compliance with Tanzanian labour laws, internal HR policies, and Sun King procedures.
Maintain accurate and up-to-date employee records for field teams.

6. Data, Reporting & Continuous Improvement

Track and assess HR metrics for field teams (attrition, absenteeism, disciplinary cases, engagement trends).
Provide regular insights and recommendations to HR leadership and business stakeholders.
Continuously improve HR practices to better strengthen a large, distributed field workforce.

Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field.
3–5 years of progressive HR experience, with strong hands-on exposure to field-based or distributed teams.
Proven experience working with sales, operations, or agent-driven field teams.
Solid experience in employee relations, disciplinary processes, and labour law application in Tanzania.
Experience supporting high-volume or geographically dispersed workforces is essential.
Have the ability to communicate with fluency in both written and spoken English and Kiswahili.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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