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Athena Health

Cloud-based EHR, RCM, patient engagement

Emerging Product Services Associate - Support, Org Readiness

Full-TimeUpdated on 10/23/2026
$51k - $87k+ Annual discretionary bonus + Variable compensation + Equity plans
Mid
Belfast, ME, USA
HybridHybrid work arrangement in Belfast, ME.
Customer Experience & SupportCustomer Support
Company Historically Provides H1B Sponsorship

About the job

Requirements
  • At least 3 years of professional experience or an equivalent combination of education and experience.
  • Experience supporting customer issues or operational workflows using platforms such as Salesforce, Jira, Confluence, or similar tools.
  • Ability to interpret basic support and operational data, identify patterns, and communicate findings using established reports and tools.
  • Experience using AI-powered tools to support productivity, documentation, knowledge management, analysis, or customer support workflows.
  • Ability to follow documented processes, ask effective questions, and partner with technical teams when an issue requires escalation.
  • Experience creating or updating process and support documentation, such as standard operating procedures, knowledge articles, support tickets, or user stories.
  • Ability to communicate product and process information verbally and in writing to different audiences.
  • Ability to balance multiple priorities, collaborate across teams, and learn quickly in a fast-paced environment.
Responsibilities
  • Communicate with customers, project stakeholders, and team members to gather information, provide status updates, communicate next steps, and support a positive customer experience.
  • Triage and resolve routine to moderately complex customer and product issues using product documentation, standard troubleshooting processes, and available tools; escalate issues requiring deeper technical expertise and partner with Product, Engineering, Customer Success, and Operations through resolution.
  • Review support trends, operational metrics, and customer feedback using established reports and guidance to identify recurring issues, share observations, and recommend improvements.
  • Develop working knowledge of emerging products and support processes, contribute to knowledge resources, and share learnings with the team as products evolve.
  • Use approved AI-enabled tools and automation to assist with documentation, knowledge management, routine support workflows, and operational tasks in accordance with established guidelines.
  • Create and update standard operating procedures, knowledge articles, support documentation, user stories, support tickets, and escalation guidance based on established processes and team feedback.
  • Capture customer pain points and product gaps, provide clear examples, and share findings with Product teams to support prioritization and product readiness decisions.
  • Complete product delivery and support-readiness tasks, maintain knowledge resources, coordinate issue communication, and track customer-impacting items through resolution.
  • Suggest opportunities to reduce repetitive work and improve support processes, and partner with the team to test and adopt practical improvements.
Desired Qualifications
  • At least 2 years of experience in customer support, product operations, business operations, analytics, or project coordination.

About the company

Athenahealth provides cloud-based healthcare technology that combines electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools for individual clinicians, group practices, and large health systems. Its platform runs in the cloud on a subscription basis, with EHR for patient records, RCM for billing and collections, and patient engagement features that streamline communication and care workflows, plus included support services. The company differentiates itself with an integrated, all-in-one solution that spans clinical, financial, and patient-facing functions and supports a broad range of provider sizes, along with athenaGives, which provides free EHR technology to free and charitable clinics. Its goal is to help providers improve clinical outcomes, enhance patient experiences, and boost financial performance while expanding access to care through its philanthropic initiative.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Watertown, Massachusetts

Founded

1997

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Simplify's Take

What believers are saying

  • PrescriberPoint joined Marketplace in September 2026, expanding prior authorization automation for providers.
  • Mobile Charge Capture lifted practice revenue 8% to 10%, strengthening upsell economics.
  • AI care-gap tools in beta and alpha deepen value-based care stickiness across networks.

What critics are saying

  • Oracle Health's 2026 ambulatory AI suite targets athenahealth's core EHR and RCM accounts.
  • August 2026 Oracle coding and chart-review agents directly replicate athenahealth's differentiators.
  • A large August 2026 layoff report in India signals cost pressure and execution strain.

What makes Athena Health unique

  • athenaOne serves 170,000-plus clinicians with integrated EHR, RCM, and Marketplace workflows.
  • The June 2026 RCM roadmap added 80-plus AI features across denials, coding, and authorizations.
  • AI-native ambient documentation cut charting nearly six minutes per encounter since late 2025.

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Benefits

  • Health Insurance
  • Flexible Work Hours
  • Hybrid Work Options
  • Commuter Benefits
  • Professional Development Budget
  • Conference Attendance Budget
  • Employee Assistance Programs
  • Tuition Assistance

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

7%
PR Newswire
Oct 7th, 2026
Hatch launches automated referral management on athenahealth Marketplace for specialty practices

Hatch, a referral management platform for specialty practices, has launched in the athenahealth Marketplace. The integration with athenaOne enables specialty practices to automate referral workflows and improve patient access to care. The platform addresses inefficiencies in referral management, which Hatch identifies as typically handled through manual processes across inboxes and spreadsheets. Hatch's AI Document Intelligence processes referrals into a centralised queue, whilst the athenaOne integration automatically matches or creates patient charts and uploads documents. The system allows referral coordinators to select insurance packages without leaving Hatch, and referral status syncs to athenaOne inboxes to eliminate duplicate data entry. "Referral management is consistently the largest, least optimised lever they have to achieve both," said Chris Poole, Hatch's chief executive officer. The athenahealth Marketplace features over 600 integrated solutions for clinical and financial workflows.

Yahoo Finance
Oct 6th, 2026
NeuroRPM joins athenahealth Marketplace with AI-enabled Apple Watch Parkinson's monitoring

NeuroRPM, a provider of FDA-cleared, AI-enabled wearable technology for Parkinson's disease monitoring, has joined athenahealth's Partner Community as a Solution Partner. The company is now available in the athenahealth Marketplace, providing access to athenahealth's network of more than 170,000 clinicians. NeuroRPM uses Apple Watch and iPhone to continuously monitor Parkinson's motor symptoms, including bradykinesia, tremor, and dyskinesia. The platform transforms continuous sensor data into clinically meaningful measures of symptoms and treatment response, allowing clinicians to objectively monitor patients between office visits. The integration with athenaOne enables clinicians to incorporate longitudinal patient data into existing workflows whilst supporting reimbursable remote patient monitoring services. Because monitoring occurs passively during everyday activity, patients can generate data with minimal effort.

GlobeNewswire
Oct 6th, 2026
NeuroRPM becomes an athenahealth Solution Partner, now available in the athenahealth Marketplace.

NeuroRPM becomes an athenahealth Solution Partner, now available in the athenahealth Marketplace. Bringing reimbursable, continuous Parkinson's monitoring into clinical workflows. October 06, 2026 08:30 ET | Source: NeuroRPM Inc. WASHINGTON, Oct. 06, 2026 (GLOBE NEWSWIRE) - NeuroRPM, a provider of FDA-cleared, AI-enabled wearable technology for remote monitoring of Parkinson's disease, today announced it has joined athenahealth's Partner Community as a Solution Partner. NeuroRPM is now available in the athenahealth Marketplace, providing access to athenahealth's growing network of healthcare providers. The integration enables clinicians to objectively monitor Parkinson's symptoms between office visits and incorporate longitudinal patient data into clinical care. NeuroRPM uses Apple Watch and iPhone to continuously monitor Parkinson's motor symptoms, including bradykinesia, tremor, and dyskinesia. The platform provides clinicians with objective insights into symptom patterns, ON and OFF times, and medication response while supporting reimbursable remote patient monitoring services. At the core of NeuroRPM is an AI-enabled analytics platform that transforms continuous Apple Watch sensor data into clinically meaningful measures of Parkinson's symptoms and treatment response. Because monitoring occurs passively during everyday activity, patients can generate longitudinal data with minimal effort. Integration with athenaOne allows clinicians to incorporate this information into existing workflows and extend Parkinson's care beyond the office visit. NeuroRPM provides real-world insight into how symptoms and medication response change over time between clinical evaluations. "Parkinson's care is often based on what clinicians observe during an office visit and what patients can recall about the time in between," said Atila Omer, CEO of NeuroRPM. "NeuroRPM gives clinicians and their patients an objective view of how Parkinson's symptoms are changing in everyday life. Integrating with athenaOne makes it easier to bring that information into routine care and support better-informed treatment decisions." Through the Marketplace, customers can discover, deploy, and scale integrated solutions that extend athenaOne(R), helping streamline workflows and improve clinical and financial performance. NeuroRPM joins athenahealth's ecosystem of integrated solutions available to more than 170,000 clinicians on the athenaOne network. To learn more about NeuroRPM's solution, please visit its product listing in the athenahealth Marketplace. About NeuroRPM NeuroRPM is a digital health company focused on advancing objective measurement and management of Parkinson's disease through AI-enabled wearable monitoring and data analytics. NeuroRPM developed the first FDA-cleared, AI-enabled platform for continuous monitoring of Parkinson's disease motor symptoms. Its platform uses wearable sensor data, advanced algorithms, and AI-enabled analysis to measure and interpret Parkinson's motor symptoms and treatment response in clinical care and research. Learn more at NeuroRPM.com and follow us on LinkedIn and Instagram. About athenahealth Marketplace The athenahealth Marketplace is an ecosystem of integrated solutions that enable providers to enhance the athenaOne experience. Solution Partners are part of athenahealth's broader partner community that offers applications and services that integrate into clinical and financial workflows. athenahealth customers use Marketplace solutions across a broad range of digital health capabilities and medical specialties. With over 600 solutions integrated with athenaOne, the Marketplace helps organizations enhance clinical effectiveness, patient experience, and financial performance. Learn more at athenahealth.com/solutions/marketplace-program.

PR Newswire
Sep 28th, 2026
PrescriberPoint joins athenahealth Marketplace to automate prior authorisations for 170,000 providers

PrescriberPoint has joined athenahealth's Partner Community as a Solution Partner, making its AI-powered prior authorization solution available in the athenahealth Marketplace. The integration gives athenahealth's network of more than 170,000 providers access to PrescriberPoint's platform within their e-prescribing workflow. The solution automates prior authorization submissions by pulling clinical and patient details together automatically. In some cases, patients can start complex treatments in as few as 48 hours. A recent PrescriberPoint study found clinicians accepted 94.5% of the agent's answers to payer questions without changes. The platform helps healthcare providers reduce time spent on administrative tasks whilst enabling faster patient access to therapy. PrescriberPoint reached more than 5 million healthcare professionals in 2025.

Yahoo Finance
Sep 28th, 2026
PrescriberPoint becomes an athenahealth Solution Partner, now available in the athenahealth Marketplace.

PrescriberPoint becomes an athenahealth Solution Partner, now available in the athenahealth Marketplace. PrescriberPoint joins athenahealth Marketplace; national EHR integration to scale AI-powered prior authorization and expand "Prescribing Intelligence" for more than 170,000 providers BOSTON, Sept. 28, 2026 /PRNewswire/ - PrescriberPoint, a provider of AI-powered prescribing tools and support through its point-of-care platform, today announced it has joined athenahealth's Partner Community as a Solution Partner. Its prior authorization solution is now available in the athenahealth Marketplace, providing access to athenahealth's growing network of healthcare providers. The new integration enables healthcare providers to initiate and complete prior authorizations directly within their e-prescribing workflow. PrescriberPoint takes on the administrative weight of prior authorization so clinicians and their staff can stay focused on patients. Through the integration, athenahealth providers can: * Reduce the hours typically spent assembling and submitting PAs, with clinical and patient details pulled together automatically * Get patients on therapy faster - in some cases starting complex treatments in as few as 48 hours * Move denials forward without starting from scratch, with appeals and supporting documentation prepared automatically In a recent study conducted by PrescriberPoint, clinicians accepted 94.5 percent of the agent's answers to payer questions without changes, reviewing and approving each submission before it reaches the payer. "Prior authorization is one of the most time-consuming parts of getting a patient on therapy," said Dan Cornwell, CEO of PrescriberPoint. "By integrating our prior authorization solution into the e-prescribing workflow, we take the administrative work off the provider's plate - the clinical, coverage, and patient details are already there - and prepare the submission for them. For athenahealth's providers that means less paperwork and patients who can start treatment sooner." Through the Marketplace, customers can discover, deploy, and scale integrated solutions that extend athenaOne(R), helping streamline workflows and improve clinical and financial performance. PrescriberPoint joins athenahealth's ecosystem of integrated solutions available to more than 170,000 clinicians on the athenaOne network. To learn more about PrescriberPoint's new integrated application, please visit PrescriberPoint's product listing page on the Marketplace. About PrescriberPoint PrescriberPoint is an AI-powered point-of-care platform that supports clinicians at every step of the prescribing journey - from researching FDA-approved drug and clinical information, to understanding coverage and out-of-pocket costs, to submitting prior authorizations and enrolling patients in the right savings programs. Prescriber.AI, the company's AI Agent platform, automates many of these time-consuming tasks by answering drug questions on demand, guiding clinicians through coverage and savings decisions, and managing prior authorization submissions. In 2025, PrescriberPoint reached more than 5 million healthcare professionals, including prescribers and staff, establishing it as one of the largest active HCP networks in digital health. That scale gives life sciences companies a direct line into the prescribing moment - reducing access barriers and driving measurable therapy adoption. Learn more at https://business.prescriberpoint.com/.