Full-Time

Sales & Service Lead

Posted on 1/14/2025

Alo Yoga

Alo Yoga

501-1,000 employees

Sells high-quality yoga wear and accessories

Compensation Overview

$20 - $22Hourly

+ Monthly Store Incentive

Junior, Mid

White Plains, NY, USA

The job is full-time and requires 32-40 hours per week with variable shifts including weekends.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 2+ Years prior work experience in a client-centric, sales environment
  • Proven leadership capabilities demonstrating excellent decision making
  • Values feedback, receptive to receiving feedback and eager to provide
  • High energy, upbeat and enthusiastic with the ability to integrate fun and work
  • Self-motivated with a desire to achieve results and excel individually, and as a team
  • Excellent interpersonal and written communication skills
  • Aligns with and embodies Alo’s guiding principles
Responsibilities
  • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
  • Leads by example and inspires staff in daily operations and guest experience.
  • Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
  • Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
  • Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Alo Yoga offers high-quality yoga wear and accessories, focusing on stylish and functional activewear for yoga enthusiasts and fitness lovers. The company sells directly to consumers through its website, allowing for better control over branding and pricing. Alo Yoga stands out by featuring celebrity endorsements and promoting a lifestyle that integrates yoga into everyday life. Their goal is to enhance customer satisfaction and loyalty through diverse product offerings and a community-driven approach.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Alo Yoga's VR app on Meta Quest 3 attracts tech-savvy fitness enthusiasts.
  • Collaborations with celebrities like BTS' Jin expand brand reach in new markets.
  • The luxury Alo Atelier collection appeals to affluent consumers in the growing luxury athleisure market.

What critics are saying

  • Allegations of wage theft linked to BaronHR could harm Alo Yoga's reputation.
  • Luxury market expansion may alienate price-sensitive core customers, impacting sales.
  • Cultural differences and local competition may challenge South Korean market entry.

What makes Alo Yoga unique

  • Alo Yoga offers high-quality, stylish yoga wear endorsed by celebrities like Kendall Jenner.
  • The brand integrates yoga into everyday life, promoting a holistic lifestyle approach.
  • Alo Yoga's direct-to-consumer model ensures control over brand, pricing, and customer experience.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Employee Discounts

Performance Bonus

Paid Vacation

Company News

Herald Sun
Feb 24th, 2025
Latest shops coming to Raleigh's North Hills, a sports shop expansion & Party City's goodbye

Alo Yoga will move into the building in the Main District that temporarily housed RH - before the luxury retailer debuted its permanent store/rooftop restaurant with a name equally as grand: RH Raleigh, The Gallery at North Hills.

The Impression
Jan 2nd, 2025
The Activewear Brand Continues to Expand Into the Luxury Market

Alo Yoga has launched the third edition of its winter Alo Atelier collection, which includes 62 pieces designed for both active and après-ski activities.

FashionUnited
Dec 16th, 2024
Alo Yoga opens debut store in the Republic of Ireland

Alo Yoga opens debut store in the Republic of Ireland.

Real Estate Rhythms
Nov 18th, 2024
The Hidden Truth Linking the Broken Border to Your Online Shopping Cart

One such agency, BaronHR, partnered with Alo Yoga and Bella+Canvas before collapsing amid widespread allegations of wage theft and exploitation.

BNN Bloomberg
Nov 7th, 2024
Vuori Share Sale Values Athleisure Startup at $5.5 Billion

Launched a decade ago in California, Vuori (pronounced view-or-ee) competes with athletic clothing companies such as Alo Yoga, Beyond Yoga and Rhone Apparel Inc.

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