Full-Time
Vice President – Operations Analytics
Citi
10,001+ employees
Global financial services including banking, investment
No salary listed
Bengaluru, Karnataka, India
Hybrid
Bachelor's, Master's
 Business & Strategy (1) |
|---|
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- 10–14 years of experience in analytics, data science, business intelligence, operational analytics, or artificial intelligence.
- 3–6 years of people management experience leading high-performing teams.
- Experience supporting operations, customer service, retail banking, consumer banking, or financial services functions is preferred.
- Demonstrated success delivering analytics- and artificial-intelligence-driven business transformation initiatives.
- Proven experience implementing production-scale generative artificial intelligence and/or agentic artificial intelligence solutions with measurable business outcomes.
- Experience navigating enterprise environments with data privacy, model governance, regulatory, and operational risk considerations.
- Strong understanding of operations management, operational excellence, and process optimization.
- Expertise in statistical analysis, segmentation, forecasting, and predictive modeling.
- Proficiency in SQL and Python or equivalent analytical programming languages.
- Experience with visualization and business intelligence platforms such as Tableau or Power BI.
- Hands-on experience with generative artificial intelligence, including large language models, prompt engineering, embeddings, vector databases, and retrieval-augmented generation architectures.
- Hands-on experience with agentic artificial intelligence, including workflow orchestration, multi-agent systems, and task automation frameworks.
- Understanding of the artificial intelligence and machine learning development lifecycle and deployment architectures.
- Experience integrating artificial intelligence solutions into operational workflows.
- Exceptional ability to understand business challenges and translate them into scalable analytics and artificial intelligence solutions.
- Strong executive presence and stakeholder management skills.
- Proven success operating within complex global organizations.
- Ability to lead through change and drive adoption of new capabilities.
- A bachelor's degree in Engineering, Mathematics, Statistics, Economics, Computer Science, Business Analytics, or a related quantitative field.
- Build partnerships with USCC Operations, Product, Risk, Compliance, Technology, and Operational Excellence teams.
- Develop a deep understanding of operational processes, customer journeys, controls, and business priorities.
- Translate complex business challenges into actionable analytics and artificial intelligence solutions.
- Serve as a strategic advisor to Operations leadership on data-driven decision-making.
- Identify and prioritize opportunities to improve efficiency, productivity, quality, risk management, and customer experience.
- Drive a fact-based culture through analytics, experimentation, and performance measurement.
- Lead delivery of advanced analytics, automation, and artificial intelligence initiatives across USCC Operations.
- Design and implement solutions using generative artificial intelligence for knowledge management, document intelligence, workflow assistance, and employee productivity.
- Drive development and adoption of agentic artificial intelligence solutions to streamline operational workflows and enhance decision support.
- Own the end-to-end solution lifecycle from problem definition and business-case development through deployment and benefit realization.
- Quantify and communicate business impact, including productivity improvements, cost savings, quality enhancements, and risk reduction.
- Support transformation initiatives through analytics-driven insights and operational diagnostics.
- Drive adoption of modern analytics and artificial intelligence capabilities aligned with business priorities.
- Apply large language models, retrieval-augmented generation, prompt engineering, and artificial intelligence orchestration frameworks to solve business problems.
- Partner with Technology and artificial intelligence platform teams to scale and productionize solutions.
- Promote responsible artificial intelligence practices, governance standards, and model-risk compliance.
- Evaluate emerging artificial intelligence technologies and identify opportunities for operational application.
- Deliver actionable insights that drive measurable operational outcomes.
- Develop performance-measurement frameworks, operational scorecards, and predictive-monitoring solutions.
- Identify root causes, bottlenecks, and emerging risks through data-driven analysis.
- Drive standardization, scalability, and reusability of analytical solutions and assets.
- Manage relationships with senior stakeholders across Operations and functional partners.
- Translate complex analytical findings into clear business recommendations.
- Present insights, opportunities, and transformation roadmaps to senior leadership.
- Influence decision-making and promote adoption of analytics- and artificial-intelligence-driven solutions.
- Collaborate across global and matrixed organizations.
- Lead, develop, and inspire a team of analytics and artificial-intelligence professionals, typically 15–30 members.
- Coach team members on analytical problem-solving, storytelling, business consulting, and artificial-intelligence applications.
- Build organizational capability in advanced analytics, generative artificial intelligence, and operational intelligence.
- Foster innovation, accountability, and continuous learning.
- Develop future leaders and strengthen the AVP/Lead talent pipeline.
- Establish standards for stakeholder engagement, delivery excellence, and business impact.
- Experience supporting operations, customer service, retail banking, consumer banking, or financial services functions.
- Knowledge of consumer banking and operations processes.
- Experience in customer servicing, transaction processing, fraud operations, disputes, collections, onboarding, or operational support functions.
- Familiarity with Lean, Six Sigma, process reengineering, or operational transformation methodologies.
- Familiarity with cloud-based artificial-intelligence platforms and enterprise artificial-intelligence ecosystems.
- A preferred master's degree, MBA, MS, or equivalent.
Citi provides financial services including consumer banking, credit, investment banking, and wealth management to individuals, corporations, and governments. The company operates by earning interest on loans and collecting fees for managing investments, processing trades, and facilitating cross-border transactions through its digital platforms. Unlike many local banks, Citi maintains a physical and digital presence in over 160 countries, allowing it to serve as a single partner for clients with global financial needs. Its goal is to drive growth and profitability for its clients and shareholders while supporting environmental and social sustainability initiatives.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Services revenue rose 17% in first-half 2026, with custody assets up 22%.
- Citi acquired Kard on August 13, 2026, targeting 70 million cardmembers.
- Adam Clark joins Citi Wealth in November 2026, strengthening ultra-high-net-worth planning.
What critics are saying
- Federal Reserve and OCC keep pressure on Citi's data controls after repeated failures.
- A June 2026 lawsuit alleges Citi illegally fired a risk executive for raising issues.
- Bitcoin custody pits Citi against Coinbase, BNY Mellon, and JPMorgan in low-margin infrastructure.
What makes Citi unique
- Citi spans 160 countries, combining global banking, services, and wealth under one franchise.
- Custody+ launched August 18, 2026, unifying real-time servicing, FX, liquidity, and Bitcoin custody.
- Citi trained 4,000 AI stewards and reports nearly 90% employee AI-tool usage.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Citigroup is expanding its digital asset infrastructure with the launch of Custody+, a new platform combining faster settlement, real-time asset servicing, foreign exchange, liquidity management and planned digital asset custody. The platform complements Citi Token Services, which enables round-the-clock transfers of tokenised deposits. Citigroup's Services segment showed strong momentum in the first half of 2026, with revenues up 17% year-on-year. Assets under custody rose 22% to approximately $35 trillion, whilst Securities Services deposits increased 15% to $165 billion. The bank invests over $2 billion annually in its Services platform. An initial Bitcoin offering is expected later in 2026. Morgan Stanley has also entered the space with the launch of Ethereum and Solana trusts.
Bitcoin tested $65,000 on Tuesday as two Wall Street institutions deepened their cryptocurrency commitments. BlackRock reiterated its recommendation for a 1–2% portfolio allocation to Bitcoin, arguing the recent selloff stemmed from forced selling rather than weakened fundamentals. The asset manager's iShares Bitcoin Trust held over $47 billion by March 2026. Meanwhile, Citi unveiled Custody+, a new platform that will offer Bitcoin custody alongside traditional assets later this year. The bank is investing over $2 billion annually in platform infrastructure covering more than 100 markets. Amit Agarwal, head of custody at Citi Investor Services, said the platform matches clients' strategy speeds. Bitcoin traded near $64,708 at press time, roughly 50% below its October 2025 peak.
Hopscotch Primary Care, a technology-enabled primary care provider serving rural communities, has raised $53 million in Series D funding. Lead investors include 8VC and Townhall Ventures, with participation from existing backers and new investors including the Autism Impact Fund, John Doerr, Dr Richard Merkin, and the Leon Levine Foundation. Founded in 2021, Hopscotch serves over 15,000 patients across 12 locations in the southeastern United States, with its largest concentration in rural Western North Carolina. The company will use the funding to expand access across the region, enter new rural markets, and scale its technology operations. Hopscotch reports a Net Promoter Score of 89, patient retention above 90%, and profitable operations in Western North Carolina. The company offers same-day visits and 24/7 access to care teams.
Citi Investor Services has launched Custody+, a suite of near- and real-time custody solutions designed for institutional investors navigating compressed settlement cycles and continuous markets. The announcement follows completion of the US rollout of Citi's patented Single Event Processing technology. Custody+ offers a modular ecosystem adaptable to client workflows at scale. Key capabilities include real-time asset servicing, which has reduced processing times for voluntary corporate actions by up to 92%, with 96% of US voluntary events now processed under two hours. The suite also features instant settlements, on-demand foreign exchange, and real-time cash and liquidity solutions. Citi expects to launch digital asset custody later this year, starting with Bitcoin. The bank invests over $2 billion annually in its platform strategy, supporting clients in over 100 markets worldwide.
Citigroup has appointed Adam Clark as head of wealth planning, according to an internal memo. Clark will join from J.P. Morgan, where he served as global head of Trusts and Estates, overseeing 500 staff across 40 offices worldwide. He replaces Mike Troth, who held the position on an interim basis. Clark is set to begin in November after completing garden leave and will be based in New York. At J.P. Morgan, Clark managed the bank's global trusts and estates operations and worked with ultra-high-net-worth clients on complex financial matters. Previously, he spent seven years at Goldman Sachs in roles including president of the Goldman Sachs Trust Company. Clark will report to Keith Glenfield, Citi Wealth's investment solutions head.