Manager – AI & Workflow Operations

Job Description

A bit more about this role:

This position represents an amazing opportunity for a caring and experienced practice manager with an entrepreneurial streak to help build and staff our growing home based / telehealth medical group called Devoted Medical Group (DMG). Your primary focus will be overseeing the practice operations. You will work in close collaboration with the Devoted Arizona Medical Director, the clinical leadership team (located in Waltham, MA), and the practice staff. One of DMG’s missions is to bring care to where our members live meaning patient visits will be a combination of home based care as well as virtual telehealth care. You will also utilize and help improve our home-grown technology and electronic health information platform. You will help design a scalable operating model for the practice in Yavapai County and think creatively about the best ways to deliver high quality and effective care through great clinical medicine, technology and innovation.

Responsibilities will include: 

• Work closely with clinical leadership to build the clinical infrastructure for Devoted Medical in Yavapai County. 

• Ensure that operations run smoothly and efficiently.

• Help hire, train, on-board, and manage our Yavapai DMG staff. 

• Implement the back-office infrastructure for DMG (including electronic health record, fax line, and visit scheduling systems). 

• Procure all necessary clinical and non-clinical resources, and design and implement daily workflows, logistics, and operating procedures for DMG. 

• Contact prospective patients to introduce them to DMG services. 

• Schedule clinical visits efficiently in order to minimize the amount of time that clinicians spend driving between visits. 

• Track several measures of clinical, financial, and operational performance, and work to continuously improve performance.

• Find ways to improve member satisfaction with our services. 

• Communicate frequently with team members and leadership. 

• As needed, assist clinical leadership in planning for scaling to other markets.

Attributes to success: 

• You're an entrepreneurial self-starter able to help build and run a new home based care / virtual telehealth business from scratch. 

• Confidence in knowing what you know and being able to ask for help when you don’t. 

• You have a passion for making healthcare better, solving complex problems, and supporting the delivery of healthcare that we would want for our own family members. 

• You are very familiar with different health care payment models.

• You enjoy a fast-paced, high-energy, growing organization. Agility and collaboration are key as we will change and improve quickly. 

• You understand how to measure and evaluate clinical, financial, and operational performance over time. 

• You are committed to continuous improvement, and live by the credo “practice makes better.” 

• You learn from every experience and are not afraid to fail - that's how you're wired.

• You excel at solving complex problems but you’re also very happy to make a “to do” list, roll up your sleeves, and get these tasks done. 

• You enjoy thinking about how to build the right team to deliver a world-class service, and how to help this team operate as efficiently and effectively as possible. 

• You welcome learning and using new technologies that are being developed in parallel.

• Finally and most importantly, you have a passion for making healthcare better, solving complex problems, and supporting the delivery of healthcare that we would want for our own family members.

Desired skills and experience: 

• Ability to work in a startup, fast paced environment. 

• 2+ years of experience building or operating a medical group. 

• We are especially interested in candidates with experience running a home-based practice or risk-bearing primary care practice.

• An understanding of managed care is a plus, including how to appropriately assess for Stars/HEDIS measures and identify clinical care gaps. 

• Skills to manage schedules, logistics, purchasing … all the day-to-day details of running a business. 

• Experience managing both clinical and non-clinical colleagues. 

• Experience managing a profit & loss statement and building financial models. 

• Experience scaling an organization.

• Management experience related to healthcare operations, or a MBA or equivalent experience. 

• Extra interest in bilingual Spanish speakers or strong cultural competencies across a range of cultures. 

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.