Senior Product Designer - Fleet/Counter

A Day in the Life:

As a Sr. Product Designer for Hertz, you will lead the design of enterprise and operations-facing digital products that support the day-to-day execution of our rental, fleet management, and mobility operations. You will work within a highly collaborative "3-in-a-box" partnership with Product Management, Engineering, and Design, while also maintaining close relationships with Operations and Business stakeholders who are critical to product success.

Success in this role requires balancing the needs of frontline associates, operational leaders, and the business while designing solutions that are intuitive, efficient, and scalable. You will champion the voice of the associate, leverage user research and operational insights, and create experiences that work within the realities of running a car rental, fleet management, and mobility business.

A Day in the Life:
As a Sr. Product Designer for Hertz, you will lead the design of enterprise and operations-facing digital products that support the day-to-day execution of our rental, fleet management, and mobility operations. You will work within a highly collaborative "3-in-a-box" partnership with Product Management, Engineering, and Design, while also maintaining close relationships with Operations and Business stakeholders who are critical to product success.
Success in this role requires balancing the needs of frontline associates, operational leaders, and the business while designing solutions that are intuitive, efficient, and scalable. You will champion the voice of the associate, leverage user research and operational insights, and create experiences that work within the realities of running a car rental, fleet management, and mobility business.

What You’ll Do:
•    Lead design efforts for enterprise and operations-facing digital products and platforms. 
•    Partner closely with Product Management, Engineering, and Operations stakeholders to solve complex business and operational challenges. 
•    Conduct field and user research to understand associate workflows, operational constraints, pain points, and opportunities for improvement. 
•    Translate complex operational processes into intuitive, efficient digital experiences. 
•    Leverage qualitative and quantitative insights to inform product strategy and design decisions. 
•    Work with developers and QA to ensure solutions are functional, scalable, and meet design specifications. 
•    Ensure consistency and quality across products and operational workflows. 
•    Create UX deliverables including journey maps, process flows, wireframes, prototypes, user interfaces, and executive-level presentations. 
•    Contribute to the evolution of design systems and operational design patterns. 
•    Mentor junior designers and elevate design quality through feedback and collaboration.

What We’re Looking For: 
•    5+ years of experience in UX/Product Design. 
•    Strong portfolio showcasing enterprise-facing digital products, preferably supporting operations, fleet management, logistics, transportation, mobility, or other operationally complex environments. 
•    Proven experience conducting field research and contextual inquiry with frontline users and operational teams. 
•    Strong understanding of human-centered design principles and the ability to apply them within real-world operational constraints. 
•    Experience designing workflow-heavy systems, dashboards, tools, and enterprise applications. 
•    Strong knowledge of design tools such as Figma and Photoshop. 
•    Strong knowledge of AI tools such as ChatGPT, UX Pilot, and Figma Make. 
•    Experience with Amplitude or similar analytics tools. 
•    Experience leading design initiatives and mentoring junior designers. 
•    Ability to synthesize research, operational needs, and business objectives into practical design solutions. 
•    Excellent communication, facilitation, and cross-functional collaboration skills. 
•    Experience working in close partnership with Product, Engineering, and Business/Operations stakeholders in a "3-in-a-box" or similar product development model.

What You’ll Get:
•    Up to 40% off any standard Hertz Rental   
•    Paid Time Off
•    Medical, Dental & Vision plan options
•    Retirement programs, including 401(k) employer matching
•    Paid Parental Leave & Adoption Assistance
•    Employee Assistance Program for employees & family
•    Educational Reimbursement & Discounts
•    Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
•    Perks & Discounts –Theme Park Tickets, Gym Discounts & more