Veteran Peer Navigator
$45k - $55k/yr
Entry
New York, NY, USA
In PersonMust work in an office and at sites across NYC five days a week; field travel may be required up to 80% of the time.
Social & Community ServicesCase Management & Advocacy
No H1B Sponsorship
US Citizenship Required
About the job
Requirements
- Must be a veteran of the United States military.
- Must be able to travel via public transit to engage veterans across the S:US service area.
- Must communicate effectively with people served, S:US team members, and other stakeholders.
- Must be able to work in an office setting and at sites across New York City five days a week.
- Must be able to travel to work sites and across multiple locations daily when needed to support program participants.
- Must be willing and able to work with a diverse population of veteran households.
- Must be willing to travel to engage veterans in the field up to 80% of the time.
- Must be willing and able to attend occasional events outside normal business hours.
Responsibilities
- Assist SSVF participants in defining, planning, and achieving goals related to homeless prevention or rapid rehousing, income and benefits maximization, and housing stability.
- Collaborate across the SSVF team with veterans and their primary workers to support housing stability goals.
- Provide resources and referrals to community members and potential participants, particularly for U.S. Department of Veterans Affairs services and entitlements, public benefits, and legal services.
- Coordinate internal and external referrals for housing, health navigation, employment, and core services for veteran families.
- Help participants access community services, including housing, employment, medical and behavioral healthcare, vocational services, food, clothing, and community services, through referral networks, program-initiated referrals, and follow-up.
- Maintain knowledge of Department of Veterans Affairs and community resources and help participants navigate them.
- Encourage participants’ professional, educational, and personal growth when appropriate.
- Advocate for veteran families throughout their services with SSVF and encourage and support self-advocacy.
- Attend community outreach activities to raise awareness of SSVF services and recruit program participants across the service region.
- Accompany veterans to appointments at the Department of Social Services, Department of Veterans Affairs, Social Security Administration, court, shelter, and other locations.
- Document engagements with participants and applicants according to Veterans Affairs and S:US standards, including writing case notes and contact logs.
- Maintain confidentiality and professional boundaries according to S:US and funder standards.
- Attend and actively participate in team meetings, supervision, and trainings.
- Respond to veteran and program needs promptly, accurately, courteously, and respectfully.
- Support team members in delivering daily services, including positive modeling, peer counseling, support, and encouragement for participants.
- Screen and assess applicants applying for S:US Veterans Services.
- Assist with developing Housing Stability Plans and conducting participant follow-up recertifications.
- Participate in S:US Veterans Service Fairs and other events.
- Represent the agency and programs professionally to funders, participants, potential customers, referring agencies, network members, and other stakeholders.
- Deliver high-quality customer service.
- Perform other program-related duties as defined by the Program Director and management team.
Desired Qualifications
- Basic computer skills, including Microsoft Office and Windows.
- Self-motivation and resourcefulness.
- Strong verbal communication skills.
- Bilingual English and Spanish language ability.
- Ability to work both as a team member and independently.
- Knowledge of local resources, veteran entitlements, or other benefits.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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Benefits
- Wellness Program
- Professional Development Budget