About Graitec Group

Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We
achieve this by growing our recurring revenue through innovative software and services that drive adoption,
integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.

How we work: Growth, Agility, Innovation, Responsibility
How we behave: Ambition, Engagement, One Graitec, Positive Energy

Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player

About the Team Hiring

The GRAITEC IT Department is a dynamic, multicultural environment bringing together skilled professionals across Europe and North America. With core expertise in IT infrastructure, cybersecurity, systems administration, cloud technologies, and enterprise applications, the team works closely with all business units to ensure stable, secure, and efficient operations that support the company’s strategic objectives.

At GRAITEC, the IT team plays a critical role in enabling business performance, minimizing security risks, and driving automation and digital transformation across the organization. We foster a culture of continuous improvement, collaboration, and operational excellence, encouraging initiative, supporting professional development, and empowering our IT professionals to implement solutions that create real, measurable impact across the global organization

Overview

The IT Specialist is responsible for maintaining a reliable, secure, and efficient workplace technology environment while delivering high-quality technical support to employees. This role combines hands-on systems administration responsibilities with advanced end-user support and IT operations activities.

The successful candidate will have strong experience managing Microsoft technologies, endpoint environments, user administration, and operational support processes. They will act as a trusted IT partner to the business, ensuring system availability, supporting workplace technology initiatives, and driving continuous improvement across IT services.

This role requires an individual who can work effectively in both traditional infrastructure environments and modern cloud-first workplaces, leveraging automation, AI-enabled tools, and best practices to improve service delivery.

This is a hybrid role based in Bucharest, requiring 2-3 days per week onsite, with occasional travel to other company locations as required.

Key Responsibilities

Administer and support Microsoft 365, Azure/Entra ID, Active Directory, and endpoint management solutions.
Provide advanced technical support for hardware, software, operating systems, business applications, and collaboration platforms.
Manage user lifecycle activities including onboarding, offboarding, access management, and device provisioning.
Support Windows 10/11 environments, patching activities, endpoint compliance, and security controls.
Administer and support Intune and Windows Autopilot environments.
Troubleshoot and resolve complex technical incidents while ensuring service levels are met.
Perform root cause analysis and implement long-term corrective solutions.
Support office infrastructure, networking, and workplace technology environments.
Contribute to IT operations, security initiatives, system improvements, and technology projects.
Develop and maintain technical documentation, knowledge articles, and operational procedures.
Partner closely with local stakeholders and global IT teams to ensure a consistent support experience.
Identify opportunities for automation, AI adoption, and operational efficiency improvements.

Key Performance Indicators (KPIs)

Delivery

95%+ SLA compliance for incidents and service requests.
Resolution time performance against agreed targets.
High-quality ticket documentation and knowledge management.
Successful onboarding and offboarding execution.

Systems Reliability

Endpoint compliance and device health metrics.
User account administration accuracy.
Infrastructure and workplace technology availability.
Security and patch management compliance.

Continuous Improvement

Reduction in recurring incidents.
Automation and process optimization contributions.
Documentation quality and knowledge sharing.
Participation in technology improvement initiatives.

Experience

End-user satisfaction scores.
Stakeholder feedback.
Effective communication and technical guidance.
Professional and customer-focused service delivery.

Responsibilities

4+ years of experience in Systems Administration, IT Operations, Technical Support, Infrastructure Support, or similar IT environments.
Strong hands-on experience supporting Microsoft-based enterprise environments.
Experience administering Microsoft 365 services, including Exchange Online, Teams, and SharePoint.
Experience managing Active Directory and Microsoft Entra ID environments.
Practical experience with Microsoft Intune and endpoint management.
Strong experience supporting Windows 10 and Windows 11 environments.
Experience managing user accounts, permissions, device provisioning, and access controls.
Proven ability to troubleshoot complex technical incidents across hardware, software, networking, and applications.
Experience working with ticketing systems and SLA-driven support processes.
Strong root cause analysis and problem-solving capabilities.
Experience supporting both traditional infrastructure and modern cloud-based environments.
Ability to leverage automation and AI-enabled tools to improve support efficiency and operational effectiveness.
Experience working directly with business stakeholders and end users.
Excellent English communication skills.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
Strong customer-service orientation.
Excellent analytical and troubleshooting skills.
Ability to communicate technical concepts to non-technical audiences.
Ability to manage competing priorities in a fast-paced environment.
Strong documentation and organizational skills.
Valid passport and willingness to travel internationally as required.

Preferred Certifications

Microsoft 365 Administrator Expert (MS-102)
Microsoft Endpoint Administrator Associate (MD-102)
Microsoft Azure Fundamentals (AZ-900)
CompTIA A+
Cisco Certified Network Associate (CCNA)

Interview Process

At Graitec, we’re proud to foster a diverse and inclusive workplace.

We value our employees for who they are and the contributions they bring, encouraging everyone to be their authentic selves at work. This diversity helps us better serve the wide range of customers and markets we operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and ability to succeed in the role.

Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and hiring decisions are made solely by our Talent Acquisition team and hiring managers.

HR Screening – An initial “get to know you” discussion.
Technical Assessment Interview – May include a presentation or a collaborative exercise.
Hiring Manager Interview – A role-specific discussion with the hiring manager.
Final Interview – Conversation with the Business Unit Leader.

Additional Information

As a signatory of United Nations Women’s Empowerment Principles, Graitec is committed to equal opportunity and

pay transparency.

On Target Earning pay range for this role

Role Targeted Variable Pay Mix: 10%
Minimum Annual On Target Earning: RON 150,000
Maximum Annual On Target Earning: RON 200,000

Note: Salary range indicated in this add is for information only & targeted for a specific seniority level and targeted location. Final salary offer might vary depending on final candidate location, seniority, competencies...

Graitec

IT Operation Specialist

About the Job

Requirements

Responsibilities

Desired Qualifications