Storyteller

Storyteller

SDK-based Stories platform for engagement

Customer Success Manager

Full-Time
No salary listed
Mid
Remote in USA+1 more

More locations: Remote in Canada

Remote

Must work US Eastern Time hours.

About the job

Requirements
  • Experience in Customer Success, account management, client services, partnerships, or another relevant customer-facing role.
  • Strong ownership and reliable follow-through, with examples of moving work forward independently.
  • Practical problem-solving ability and sound judgment about when to act, investigate, or involve others.
  • Clear, confident customer communication, including the ability to explain issues simply and manage expectations.
  • Interest in sport and familiarity with the United States professional and college sports landscape.
  • Ability to understand how sporting calendars, content priorities, and fan behaviour affect customer needs.
  • Comfort using artificial intelligence tools and ability to learn new products and workflows quickly.
  • Commercial awareness, including understanding customer value, renewal risk, and opportunities for growth.
  • Organisation and prioritisation skills that allow balancing incoming questions with proactive account work.
  • A collaborative approach and willingness to apply feedback.
Responsibilities
  • Become the day-to-day owner for assigned accounts, understanding customer goals, workflows, season calendars, and success measures.
  • Run useful, well-prepared customer conversations with clear actions and follow-through.
  • Maintain an accurate view of account health, adoption, risks, and upcoming priorities.
  • Keep customers informed and close the loop on commitments.
  • Help customers use Storyteller consistently across their apps, websites, and content workflows.
  • Use product usage and engagement data to identify barriers and recommend practical improvements.
  • Identify underused capabilities and workflow gaps before they become renewal risks.
  • Help customers plan around season launches, playoffs, tournaments, rivalry games, and major campaigns.
  • Connect product activity to outcomes that matter to each customer.
  • Answer everyday product questions and investigate customer issues using available context, documentation, and product tools.
  • Resolve issues where possible and involve Support, Delivery, Product, or Engineering when specialist input is needed.
  • Give colleagues a clear explanation of the customer need, evidence, impact, and required next action.
  • Retain ownership of customer communication while other teams work on resolution.
  • Judge urgency based on customer impact, deadlines, and the sporting calendar.
  • Map users, champions, decision-makers, and budget owners within each account.
  • Build relationships beyond the main contact and identify gaps in stakeholder coverage.
  • Recognise additional teams, use cases, or products that could help customers achieve their goals.
  • Develop opportunities enough to provide the Account Executive with a useful handover.
  • Prepare renewals early and manage straightforward renewals, escalating commercial complexity when needed.
  • Become effective in artificial-intelligence-enabled workflows for account preparation, research, communication, and coordination.
  • Check important claims against reliable sources and product evidence before using them with customers.
  • Take initiative, form a view, and propose sensible next steps when a request is unclear.
  • Keep account information, actions, and decisions accurate and accessible to colleagues.
  • Apply feedback and improve working methods as products and processes evolve.
Desired Qualifications
  • Experience working with business-to-business software or technology products.
  • Experience supporting sports, media, entertainment, video, content, or digital publishing teams.
  • Experience working with content management systems, analytics, or connected publishing workflows.
  • Experience managing straightforward renewals or identifying expansion opportunities alongside a sales team.

About the company

Storyteller provides a platform that helps businesses add a Stories experience to their apps. It offers native SDKs for iOS, Android, React Native, and Web, so companies can quickly integrate Stories and customize the look to fit their brand. The product includes publishing tools, analytics, and ad integration, giving a complete, scalable solution. Storyteller emphasizes reliability with a 99.9% uptime SLA and 24/7 support, focusing on helping clients grow engagement, retention, and revenue. Compared to competitors, Storyteller combines wide cross‑platform SDK support with extensive customization, built‑in analytics and ads, and a strong uptime guarantee, all aimed at enabling brands to deepen audience interaction through the Stories format.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Edinburgh, United Kingdom

Founded

2019

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 docs show expanded Flutter support, widening developer reach.
  • The official site now emphasizes lightweight integration and scalable APIs for larger apps.
  • Ongoing blog updates in 2026 signal active product maintenance and customer support.

What critics are saying

  • Meta tested StoryKit in Mexico in July 2026, compressing differentiation.
  • Docs require email access for some product materials, adding sales friction.
  • If app platforms commoditize Stories widgets, Storyteller loses pricing power within 12 months.

What makes Storyteller unique

  • Storyteller ships SDKs for iOS, Android, React Native, Flutter, and Web.
  • Its docs bundle client SDKs, back-end APIs, and a user-friendly CMS.
  • The platform targets branded Stories experiences with sharing, analytics, and ad integration.

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Benefits

Remote Work Options

Paid Vacation

Growth & Insights

Headcount

6 month growth

↑ 5%

1 year growth

↑ 1%

2 year growth

↑ 5%