Hospital Services Supervisor

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

At Versiti, our work is vital. Every unit of blood delivered has the potential to save lives, and our Distribution team plays a critical role in ensuring hospitals and patients receive the products they need, when they need them. We are seeking a collaborative and hands-on Supervisor to lead day-to-day operations within our Blood Center.

This leader will oversee distribution staff, manage daily workflow, ensure regulatory compliance, and support a culture focused on teamwork, quality, and continuous improvement. The ideal candidate is a strong people leader who thrives in a fast-paced, highly regulated environment and is passionate about developing teams while ensuring operational excellence.

What You'll Do

• Lead the day-to-day operations of Blood Distribution and ensure timely, safe, and efficient product distribution.
• Supervise, coach, and develop team members through performance management, mentoring, and ongoing training.
• Manage staffing schedules, shift coverage, and workflow assignments in a 24/7/365 operation.
• Partner with Inventory teams to balance local inventory levels based on collection projections and customer demand.
• Ensure blood products are labeled, modified, stored, and distributed in compliance with FDA regulations, AABB standards, and organizational SOPs.
• Monitor operational performance and compliance, investigating deviations and implementing corrective and preventive actions when needed.
• Conduct regular team meetings and communicate departmental goals, priorities, and performance expectations.
• Ensure preventative maintenance, quality control activities, and required documentation are completed accurately and on time.
• Identify and implement process improvements, participate in validations, and assist with developing procedures and training materials.
• Support budget planning and operational improvement initiatives.
• Provide off-shift, weekend, and holiday support as needed.

Total Rewards Package

Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• With input from the Inventory group, manage local inventory based on collections projections and demand for components from internal and external markets
• Ensures products are labeled, modified, stored and distributed in accordance with FDA regulations, AABB standards, and standard operating procedures
• Manages schedules and rotates staff to ensure processes are timely, effective and efficient in a 24/7/365 operation
• Assists staff during times of increased workload or short staffing
• Encourages and maintains a culture of respect, teamwork and continuous improvement
• Acts as a role model by demonstrating leadership, knowledge, safe practices and problem-solving skills
• Accountable for staff management to include hiring, performance reviews, discipline and termination according to applicable policies and in collaboration with Human Resources
• Monitors systems and processes for compliance with regulations and SOPs; participates in root cause analysis, works with staff to ensure deviations/errors are appropriately identified, investigated and documented, and that appropriate corrective and preventive action is taken, including subsequent monitoring for effectiveness
• Works collaboratively with members of Inventory, Training, Equipment, Logistics, Hospital Relations, Quality Assurance, Supply Chain, Human Resources, Information Services and Facilities.
• Regularly meets with staff and effectively communicates and reports progress in meeting departmental goals and objectives
• Mentors and coaches staff to develop and maintain staff competence and performance
• Ensures instrument preventative maintenance and quality control are performed and documented on time and as required
• Develops Versiti wide peer relationships and excels in a functional group setting
• Assures that errors and deviations are reported, documented, and investigated on-time and according to institutional policy and regulatory requirements
• Ability to take calls on off-shifts and during weekend/holiday coverage
• Assists in designing processes, validations and training protocols.
• Identifies process improvements and assists with documentation
• Assists in cross-training to foster an environment of teamwork between Production and Distribution Departments
• Assists with annual budget planning
• Other duties as assigned
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• Bachelor's Degree in related field preferred

Experience

• 4-6 years supervisory experience preferred
• 4-6 years experience in a regulated environment preferred
• Experience in health care preferred
• Blood center or laboratory experience preferred
• May be required to meet IEMA/NRC criteria for “trustworthy and reliable”, in order to oversee the operation of certain blood irradiators required

Knowledge, Skills and Abilities

• Knowledge of Good Manufacturing/Laboratory Practices and/ or FDA regulations desired
• Ability to work autonomously, as required, and motivate the team to achieve results
• Experience with continuous improvement systems desired
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other technical documents
• Ability to produce reports, graphs and communications for senior leadership as requested and within the scope of the position
• Ability to apply judgment to address procedural, equipment, customer and staff issues
• Excellent communication and interpersonal skills
• Demonstrated leadership skills including team building and problem solving
• Ability to organize a productive workflow and lead the team to meet departmental goals

Licenses and Certifications

• Certified Medical Laboratory Technician (MLT)-AMT preferred
• ASCP - American Society of Clinical Pathologist preferred
• Medical Technology program, MT or equivalent preferred

Tools and Technology

• Personal Computer (desktop, lap top, tablet) required
• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint) required
• BECS system required

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