Traveling Customer Service Manager
No salary listed
Junior
Bachelor's
Sandy Springs, GA, USA+5 moreMore locations: McDonough, GA, USA | Smyrna, GA, USA | Chamblee, GA, USA | Kennesaw, GA, USA | Atlanta, GA, USA
In PersonTravel between assigned properties is approximately 50–60% of the role; occasional out-of-state travel may be required.
Real EstateReal Estate Property Management
About the job
Requirements
- A high school diploma or equivalent is required.
- At least 2 years of experience in multifamily property management, leasing, or customer service is required.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and property management software such as Yardi or RealPage is required.
- Ability to travel approximately 50–60% of the time, with a valid driver's license and reliable personal vehicle, is required.
- Willingness to work variable hours, including evenings, weekends, and holidays, as needed, is required.
- Strong customer service, interpersonal, and problem-solving skills are required.
- Ability to adapt quickly to different properties, teams, and priorities in a fast-paced, multi-property environment is required.
- Ability to work independently and collaboratively and to handle confidential information professionally and discreetly is required.
- Ability to perform frequent walking throughout properties, conduct tours and leasing demonstrations, navigate stairs and uneven terrain, and occasionally bend, stoop, squat, climb stairs, push or pull doors, and transport or move up to 25 pounds is required.
Responsibilities
- Travel between assigned properties to provide onsite management coverage and support daily operations during staffing vacancies, leave periods, transitions, or periods of high activity.
- Serve as a point of contact for residents at assigned properties, responding to inquiries, service requests, and concerns, and escalating matters to the Regional Director as needed.
- Support onsite teams with leasing activities, including tours, lead follow-up, application processing, move-ins, move-outs, and renewals, to help meet occupancy and retention goals.
- Conduct property walk-throughs to assess curb appeal, unit readiness, and overall property condition; identify maintenance needs and coordinate follow-up with maintenance teams.
- Monitor property performance indicators, including occupancy, leasing activity, delinquency, and work order status, and report observations and concerns to the Regional Director.
- Assist with rent collection and delinquency follow-up in accordance with company procedures.
- Train, coach, and support onsite staff on company policies, procedures, systems, and customer service standards.
- Support lease-up, renovation, and turnaround efforts, as well as onboarding newly acquired communities, as directed by the Regional Director.
- Stay informed about local market conditions, competitor properties, and resident expectations, and share insights to support leasing and service improvements.
- Ensure compliance with company policies, Fair Housing regulations, and other applicable laws at each property supported.
- Support community initiatives, resident events, and outreach efforts that foster a positive and welcoming environment.
- Provide feedback and recommendations to the Regional Director on operational improvements and the resident experience.
- Conduct local travel for tasks such as banking and purchasing office supplies.
Desired Qualifications
- Property Manager or Assistant Property Manager experience is preferred.
- A bachelor's degree in Business Administration or Real Estate, or a related field, is a plus.
About the company
Arcan Capital is a privately held real estate company that buys and manages apartment properties in the Southeast, Mid-Atlantic, and South-Central United States, with a focus on secondary and tertiary market multi-family opportunities. Its services involve acquiring apartment communities and overseeing their day-to-day management and value-enhancement efforts to improve performance across its regional portfolio. Unlike many firms that target primary markets, Arcan Capital concentrates on less-populated areas where there may be more room to grow rents and occupancy, leveraging regional expertise and hands-on asset management to create value. The company’s goal is to build and operate a growing portfolio of rental properties that deliver steady income and long-term appreciation by focusing on these targeted markets.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Marietta, Georgia
Founded
2016
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Simplify's Take
What believers are saying
- Apartments.com lists 19 communities and 3,539 units across 17 cities on October 6, 2026.
- Arcan's website says it manages properties in-house, improving margins and turnaround speed.
- 2026 leadership depth grew with Carrie O'Brien, Emily Patton, and Andrew Lorber overseeing expansion.
What critics are saying
- Old North Carolina tenant class action shows aggressive fee collection and eviction tactics.
- High operational complexity across 19 communities and 3,539 units strains compliance and execution.
- Apartment.com listings can expose portfolio gaps; one vacancy shock or lawsuit can damage fundraising.
What makes ARCAN Capital unique
- Arcan Capital vertically integrates acquisitions, management, and construction through Arcan Properties.
- Steve O'Brien has closed nearly 50 assets and over $300 million debt financing.
- Arcan targets underperforming Southeast A and B apartments, not commoditized trophy assets.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- 401(k) Company Match