Full-Time

Senior Customer Success Engineer

West

Posted on 5/14/2024

Vercel

Vercel

201-500 employees

Development platform for optimized web experiences


Compensation Overview

$125,000 - $163,000Annually

+ Stock Options + Inclusive Healthcare Package + Mentorship Opportunities + Flexible Time Off + Remote-Friendly Work Environment + Equipment Provided

Senior

Remote in USA

Required Skills
Communications
Requirements
  • Frontend development experience with Next.js
  • Understanding of modern web architecture and frontend frameworks like React
  • Experience with cloud technologies, serverless computing, and DNS
  • Experience with incident management and procedural communication
  • Exceptional communication skills
  • 3+ years experience in a highly technical support role
Responsibilities
  • Resolving customer concerns
  • Creating and improving internal tooling
  • Engineering solutions to help customers maximize platform benefits
  • Troubleshooting customer issues
  • Providing advice and assistance to internal and external teams
  • Developing and improving internal tools
  • Specializing in specific product areas
  • Improving internal documentation and processes
  • Assisting Customer Success Managers with Enterprise requests

Vercel's Frontend Cloud provides developers with the tools and infrastructure to build a faster, more personalized web, featuring automatic API handling, built-in image and performance optimizations, and seamless backend integration. This platform is trusted by leading frontend teams to deliver dynamic user experiences on the web.

Company Stage

Series D

Total Funding

$313M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

7%

1 year growth

13%

2 year growth

56%