API Support Specialist

About your team:

We seek a motivated individual to join our Institutional Services groups. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

The successful candidate will be motivated, have strong initiative, and be analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.

What will be your responsibilities within IBKR: 

• Assisting clients in developing and troubleshooting their applications, which connect through our various APIs, whether for algorithmic trading or other purposes. As a specialist, this will primarily be written support.
• Assisting clients in integrating API applications with third-party software (such as charting software).
• Assisting third-party institutions in integrating their applications to IBKR.
• Building and maintaining a client resource library, including program snippets, documentation, and consultancy resources.
• Creating various test and demonstration programs that utilize the IB API so clients can use them as samples for their development needs.
• In-house development assistance.
• Assisting in developing custom tools for internal users, including other teams in Client Service.

Which skills are required:

• Bachelor or advanced degree in Computer Science or related field.
• 2+ years of coursework and/or work experience programming in Java and Python.
• Some knowledge in C# and C++ as well

To be successful in this position, you will have the following:

• Understanding of Trading terminology and experience with algorithmic trading
• Understanding of Linux Terminal, Windows command line tools, and ability to work in various Operating Systems like Windows and Mac OS
• Working knowledge of Git workflow
• A deep understanding of REST API architecture
• Strong written communication skills to accommodate client inquiries directed via email or online chat
• Fast learner, proactive and helpful
• Strong verbal and written communication skills in English, any European language being an advantage

Location

20 Fenchurch Street, London, EC3M 8AF

Working hours

8 am – 5 pm, Monday – Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model*
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period.