Senior Business Analyst

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Senior Business Analyst is responsible for acting as a critical bridge between IT and business functions, ensuring that business needs are accurately translated into effective technology solutions across Turkey. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to work at the intersection of business processes and technology, driving impactful process improvements and digital transformation initiatives. In this role, you will contribute to optimizing operations, enhancing decision-making through data and AI-driven insights, and enabling scalable, efficient business solutions.

• Lead cross-functional collaboration between IT and business teams to ensure alignment on process improvements and technology solutions
• Create and document business process models, requirements, and system impact analyses
• Oversee the translation of business needs into functional specifications and ensure clarity across stakeholders
• Manage communication and coordination between process owners, IT teams, and process development functions
• Develop and contribute to business process improvement methodologies and best practices
• Coordinate process simulations, optimization activities, and continuous improvement initiatives

• Bachelor’s degree in Computer Science, Industrial Engineering, Business Administration, Systems Analysis, or a related field, with the ability to translate business needs into functional and technical requirements
• Hands-on experience with process modeling and analysis tools, using them to design and improve business processes
• Strong communication, facilitation, and stakeholder management skills across cross-functional teams
• Analytical mindset with the ability to perform root cause analysis, identify bottlenecks, and translate insights into actionable outcomes
• Advanced proficiency in English (written and verbal) and ability to work in collaborative, fast-paced environments
• Demonstrated interest or hands-on experience in leveraging AI technologies to enhance business processes and decision-making

• 4+ years of experience in process improvement, business analysis, or related fields
• Familiarity with Business Process Management Systems (BPMS) and application delivery methodologies
• Experience in financial services, insurance, or related business domains
• Knowledge of data analysis, statistics, and performance metrics development
• Experience working with AI-driven solutions, automation tools, or data-enabled process optimization initiatives