SunSource

Fluid power distribution with engineering support

Customer Service Representative

Account ExecutivePosted on Nov 11

Full-timeLoxley, AL, USANo salary listedIn-person

About the Job

Requirements

Must be able to function successfully in a fast-paced, high-volume environment using Microsoft Office tools such as Word and Excel.
Knowledge of the industrial hose and gasket industry is preferred.
Requires 3 or more years of related experience and/or training, a Bachelor of Arts degree from a four-year college or university, or an equivalent combination of education and experience.

Responsibilities

Sell industrial hose and gasket products and maintain customer accounts.
Take orders by phone and over the internet.
Enter orders and product quotes into the computer system.
Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained.
Estimate delivery dates based on knowledge of production and delivery schedules and inventory.
Prepare reports of business transactions in the company database.
Work with account managers to keep account activities up to date.
Investigate and resolve customer problems with deliveries.
Perform other duties as assigned.

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

Role and Responsibilities

Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
Knowledge of industrial hose and gasket industry preferred
Sell industrial hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
Other duties as assigned

Education and Experience

3plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.

About the Company

SunSource

Fluid power distribution with engineering support

SunSource distributes fluid power components and systems to OEMs, MROs, and mobile industrial equipment users. It provides design and engineering support, supply chain optimization, productivity solutions, value-added services, and repair capabilities. The products are delivered through a national network with strong local presence, combining technical expertise with customer service to offer cost-effective, maintenance-reducing solutions. SunSource differentiates itself through its long track record (85+ years), comprehensive engineering and repair services, and a focus on helping customers boost productivity while lowering operating costs. The company aims to deliver high-quality products and services, foster growth for its associates and partners, and build lasting customer relationships through technical support and reliable service.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Windsor, CA
Founded: 2001

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