Network Engineer

Job Description

Principally responsible for installing networking technologies and supporting networks. Assesses existing network configurations and makes recommendations based on product specifications. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects, or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of network solutions. Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.). Network Engineer capabilities with 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

This position is responsible for working with DET and the vendor to design and implement migration strategies for DET customers to move from the existing Oracle Contact Center Anywhere ACD platform to the new Genesys ACD platform. This individual is responsible for supporting both applications throughout the life cycle of the project, and requires work experience in the design, deployment and support of large, distributed contact center environments including call routing, call reporting and experience with contact center applications such as call recording and workforce management.

Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony concepts and technologies including analog, TDM and SIP is required. Knowledge and experience is also required in configuring and managing voice gateways that interface with TDM circuits such as T1 PRIs and T1 CAS circuits. Knowledge and experience with SIP circuits that are managed using session border controllers, including hardware and software conferencing, DSP farms, dial peer configurations, and SIP user agents and their end points including SIP soft phones, RTP streams in transit, and UDP and TCP sockets and port ranges is also required.

Strong candidates will have the ability to diagnose production issues and work with telecom carriers, and other service vendors to resolve issues in an expedited manner. Likewise, they need to possess strong analytical skills and technical understanding of the Genesys platform, and have experience with call routing and system integration with Cisco Call Manager (CUCM). Outstanding troubleshooting ability and strong communication skills are necessary.

Database knowledge and familiarity with MS SQL server 2012 is desired.

Qualifications

Bachelors

Additional Information

Telecommunication: Design and configure of ACD, VoIP, and IVR systems

Vo/IP Networks