Hostess

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

  • Ensure restaurant operating equipment is clean and in working order

  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

  • Welcoming guests to the Restaurant, by using the Restaurant name

  • Inquiring if they have a reservation and noting it in the reservation book if they do

  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

  • Being attentive to guest requests

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

• Take telephone bookings and document in the Reservation book according to restaurant standards

• Train wait staff and bus staff in hostess standards

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

• Maintain responsibility of cleanliness of hostess stations 

• Maintain responsibility of cleanliness of all menus and drink menus

• Assist with beverage service

• Assist with food service

• Maintain detailed knowledge of menu, including daily specials

• Ensure tables are cleared quietly and efficiently

• Carry food and beverage trays in a safe manner to minimize breakages

• Complete dockets accurately and clearly

• Maintain current information on all general activities of the hotel

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements