FlatironDragados

Builds infrastructure across the United States and Canada

IT Field Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeFredericton, NB, CanadaNo salary listedIn-person

About the Job

Requirements

Knowledge of Windows operating systems, Active Directory, current technology protocols and procedures, and networking concepts and principles.
Problem-solving and critical-thinking skills.

Responsibilities

Install, diagnose, repair, maintain, troubleshoot, and upgrade PC hardware and software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, uninterruptible power supplies, printers, multifunctional devices, and phone systems.
Interface with regional IT management on projects, remote jobsite setups and teardowns, and resolve outstanding issues.
Respond to ITSM-based tickets by performing on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
Install, configure, test, maintain, and troubleshoot user workstations, mobile devices such as phones and tablets, and related hardware and software to meet required service levels.
Collaborate with system engineers to ensure efficient operations of the company's desktop computing environment.
Maintain an inventory of technology equipment.
Coordinate and liaise with local exchange carriers, internet service providers, and cabling contractors.
Assist in developing technical and procedural documentation as needed.
Act as a business liaison to communicate business needs to IT management.

Desired Qualifications

A Bachelor's degree in Computer Science or a related field is preferred.
Related experience is preferred.
Microsoft Certified Systems Engineer, A+, or Network+ certification is preferred.

Overview

Are you a problem solver passionate about providing top-tier solutions? As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations.

Apply now and transform your career with us.

What you will be doing

Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems.

Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues.

Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.

Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels.

Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment.

Maintains an inventory of technology equipment.

Coordinates and liaises with LECs, ISPs, and cabling contractors.

Assists in developing technical and procedural documentation as needed.

Acts as a business liaison to communicate business needs to IT management.

What we are looking for

Bachelor's Degree in Computer Science or a related field preferred.
Related experience preferred.
Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.
Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.
Problem solving and critical thinking skills

Why work for us

Some of the benefits you may be eligible for as an employee are:

Comprehensive compensation package and paid time off program
Industry leading 401(k)/RRSP
Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
Wellness benefits & Employee Assistance Program
Tuition Reimbursement Program

We are an EEO/ADA/Veterans employer.

Salary Min

Salary Max

About the Company

FlatironDragados

Builds infrastructure across the United States and Canada

FlatironDragados builds civil infrastructure for public and private owners, including roads, bridges, transit, airports, dams, water facilities, tunnels and marine works. Its projects include the Gordie Howe International Bridge between Detroit and Windsor and the Hampton Roads Bridge-Tunnel expansion in Virginia. Owners pay under construction contracts, including agreements that combine design with building and public-private partnerships. The company also works in joint ventures, bringing its construction teams together with partner contractors on major projects. FlatironDragados formed in 2025, operates across the United States and Canada and has its corporate headquarters in Atlanta, Georgia.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 2025

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