Full-Time

Senior Director of Fulfillment Operations

North American Fulfillment

Updated on 8/12/2026

Bensussen Deutsch & Associates (BDA)

Bensussen Deutsch & Associates (BDA)

1,001-5,000 employees

Global promotional merchandise and ecommerce solutions

Compensation Overview

$175k - $200k/yr

+ Potential incentive compensation

Plainfield, IN, USA

In Person

On-site at the Plainfield office; 10% travel across North America is required.

Bachelor's, MBA

Category
Operations & Logistics (1)
Required Skills
Supply Chain Management
Six Sigma
Forecasting
Data Analysis

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Requirements
  • A bachelor's degree is required.
  • At least 8 years of progressive supply chain or operations experience, including at least 2 years of senior leadership across multiple sites.
  • Demonstrated success scaling operations, driving standardization, and improving network performance.
  • Experience implementing Warehouse Management Systems.
  • Experience with Lean, Six Sigma, and continuous improvement methodologies.
  • Ability to operate effectively in office and distribution center environments, including standing, walking, and observing operations.
  • Ability to travel 10% across North America.
Responsibilities
  • Lead day-to-day operations across a multi-site, multi-shift North America network, ensuring consistent execution and service.
  • Drive measurable improvements in safety, quality, service levels, and employee engagement.
  • Build and develop a high-performing leadership team, creating a strong bench to support growth and succession planning.
  • Own full P&L performance across labor, facilities, freight, capital investments, and systems.
  • Develop and execute strategic financial plans aligned to business objectives.
  • Lead the integration of newly acquired facilities into unified systems, processes, and performance metrics.
  • Optimize network performance through process standardization and continuous improvement.
  • Evaluate and implement automation, systems, and infrastructure enhancements to improve throughput and reduce costs.
  • Leverage data, analytics, and emerging technologies to anticipate demand and inform operational decisions.
  • Champion Lean principles and Six Sigma methodologies, including Kaizen events, to drive continuous improvement.
  • Foster strong partnerships across internal stakeholders and site leadership teams.
  • Serve as a key ambassador for fulfillment operations, aligning priorities across functions and multiple sites.
Desired Qualifications
  • An MBA is preferred.
  • Proficiency with Oracle EBS and/or WMS (Manhattan SCALE) is preferred.
Bensussen Deutsch & Associates (BDA)

Bensussen Deutsch & Associates (BDA)

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Bensussen Deutsch & Associates (BDA) provides promotional marketing and customized eCommerce solutions through branded merchandise for sports leagues, events, licensing, and consumer experiences. It handles design, production, inventory, distribution, and online storefront management, coordinating licensed products across regions with global distribution centers. The company differentiates itself with true end-to-end merchandise services and a global supply chain that offers tight control and faster reach to markets. Its goal is to help clients boost sales, create new revenue streams, and maximize return on investment through branded merchandise and promotional marketing.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$75M

Headquarters

Woodinville, Washington

Founded

1984

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2025 revenue reached $551.8 million, up 17.3% year over year.
  • Harper + Scott strengthened BDA's New York creative bench and social-drop campaigns.
  • Kristin Massoth's August 2026 promotion sharpens sports licensing execution during marquee-event demand.

What critics are saying

  • BDA depends on renewals from MLB, Harley-Davidson, and 45-plus entertainment brands.
  • Harper + Scott integration in 2025 risks talent churn and client migration within 12 months.
  • HALO, SwagUp, and platform sellers compress margins, especially on commoditized branded merchandise programs.

What makes Bensussen Deutsch & Associates (BDA) unique

  • BDA unites merchandising, e-commerce, fulfillment, and licensing across 50-plus global locations.
  • August 2026: BDA manages 30 sports licenses and 45-plus entertainment brands.
  • July 2026 Harley-Davidson deal spans every U.S. and Canada dealership, locking in distribution.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Vacation

Mental Health Support

Professional Development Budget

Tuition Reimbursement

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
ASI
Aug 6th, 2026
BDA appoints Kristin Massoth national account director of sports & entertainment licensing.

BDA appoints Kristin Massoth national account director of sports & entertainment licensing. The Counselor Top 40 distributor also announced a slew of new licensing partnerships. Key Takeaways - Counselor Top 40 distributor BDA (asi/137616) has promoted Kristin Massoth to lead its sports and entertainment licensing efforts. - The distributor also added new licenses, including Care Bears, Popeye and PAC-MAN. Counselor Top 40 distributor BDA (asi/137616) has promoted Kristin Massoth to its national account director of sports and entertainment licensing. In her new role, Massoth will focus on expanding BDA's extensive licensing portfolio of entertainment and sports properties and help shape the Woodinville, WA-based company's future licensing strategy. Kristin Massoth, BDA (asi/137616) She has spent more than 18 years at BDA, serving in various sales and marketing capacities. Most recently, she oversaw the distributor's Major League Baseball team portfolio and strategic relationships. "Kristin's exceptional leadership of BDA's Major League Baseball portfolio and her ability to deliver unforgettable client activations make her the perfect fit for this role," said Steve Avanessian, executive vice president of client services and sports. "The strategic collaborations she leads do more than drive engagement - they create lasting memories and prove that merchandise is a powerful medium for brands." BDA also announced that it had acquired the licensing rights for Care Bears, Popeye and PAC-MAN, allowing the distributor to work with these entertainment properties for activations in sports stadiums and arenas. That's in addition to recently announced licensing agreements with Epic Games' Fortnite and Harley-Davidson. BDA's current list of partnerships includes about 30 sports league licenses, both professional and collegiate, as well as 15 master entertainment licenses that encompass dozens more brands. "Merchandise collaborations with sports teams are meant to make memories and unite fandoms and create new fans," Massoth said. "It is a privilege to be trusted by these iconic brands." BDA ranked sixth on Counselor's most recent list of the largest distributors in the industry with $551.8 million in reported 2025 North American promotional products revenue.

PR Newswire
Aug 5th, 2026
BDA names Kristin Massoth to lead Sports & Entertainment Licensing.

BDA names Kristin Massoth to lead Sports & Entertainment Licensing. Aug 05, 2026, 09:00 ET Appointment Follows Rapid Expansion of BDA's Licensing Portfolio WOODINVILLE, Wash., Aug. 5, 2026 /PRNewswire/ - Bensussen Deutsch & Associates, LLC (BDA), the Merchandise Agency(TM) trusted by iconic brands, today announced Kristin Massoth has been named its new National Account Director of Sports & Entertainment Licensing. In her role, she will lead the growth and development of BDA's premier license portfolio across professional sports. Kristin previously led BDA's Major League Baseball team portfolio. For more than 20 years BDA has been at the forefront of sports licensing collaborations and activations, a category it created. Sports licensing collaborations are among the most recognizable and effective ways to create and distribute branded merchandise. Collaborations between brands, such as Barbie and the Toronto Blue Jays or Hello Kitty and the Golden State Warriors, bridge the gap between pop culture and sports fandom, and have the power to introduce new audiences to multiple brands at once. BDA's portfolio currently includes approximately 30 sports league licenses (including collegiate level), and 15 master entertainment licenses which encompasses 45+ brands. "Today's fans demand experiences that transcend the game itself," said Kristin Massoth. "Our licensing agreements allow us to inject globally recognized brands into the sports world, helping teams capture new audiences, deepen fan loyalty, and deliver unforgettable moments." In her role, Kristin will identify and expand BDA's strategic licensing partnerships and will lead BDA's next evolution of leadership in the category. She will collaborate with leading entertainment properties and work alongside professional sports organizations to develop innovative promotional and licensing initiatives. As BDA's portfolio continues to grow, she will drive new business opportunities, and help shape the company's long-term licensing strategy across all major league teams. "Kristin's exceptional leadership of BDA's Major League Baseball portfolio and her ability to deliver unforgettable client activations make her the perfect fit for this role," said Steve Avanessian, Executive Vice President of Client Services & Sports. "The strategic collaborations she leads do more than drive engagement - they create lasting memories and prove that merchandise is a powerful medium for brands." About BDA Bensussen Deutsch & Associates, LLC (BDA) is a global Merchandise Agency(TM) providing customized marketing, branded merchandise, e-commerce, and fulfillment solutions for iconic sports organizations, entertainment properties, and Fortune 1000 enterprises. BDA is the largest independently owned branded merchandise agency with operations in more than 50 locations worldwide. With over 40 years of experience, BDA brings brands closer to their customers by providing highly engaging promotional products and branded merchandise experiences. BDA has been the leading merchandise agency for licensed collaborations in sports for more than 25 years. Renowned clients across automotive, sports, technology, entertainment, medical, fitness, and beverage industries rely on BDA to activate, inspire, and promote their events, employees, and brands. For more information on the power of merchandise, visit www.bdainc.com. SOURCE Bensussen Deutsch & Associates, LLC

Premier Media Group
Sep 5th, 2025
Woodinville's Bensussen Deutsch & Associates Acquires Harper + Scott

Woodinville merchandising agency Bensussen Deutsch & Associates LLC has acquired New York merchandise-design firm Harper + Scott.

PR Newswire
Sep 5th, 2025
BDA Acquires Harper + Scott Agency

Bensussen Deutsch & Associates (BDA) has acquired Harper + Scott, a New York-based creative branded merchandise agency. This acquisition enhances BDA's creative capabilities and global network, uniting two top branded merchandise agencies. Harper + Scott is known for its imaginative campaigns and bespoke product design, while BDA offers a global technology platform and logistics capabilities. The deal strengthens BDA's New York presence and supports large-scale custom programs.

PR Newswire
Mar 21st, 2025
Bda Appoints Tamara Borello As Divisional Vice President Of Sales

Experienced Sales Executive Will Focus on Client Expansion, Growth, and IntegrationWOODINVILLE, Wash., March 19, 2025 /PRNewswire/ -- Bensussen Deutsch Associates, LLC (BDA), the nation's premier Merchandise Agency™ for iconic brands including Major League Baseball, Johnson Johnson, The Home Depot, NBC, and Mercedes-Benz, today announced the appointment of Tamara Borello to Divisional Vice President of Sales. Tamara brings deep industry expertise to the role, a strong track record of driving growth, and will strengthen BDA's global sales team as the company continues to expand its footprint and client offerings