LIHTC multifamily experience, including management, for at least 3 years.
Proficiency with Entrata is preferred.
A positive, can-do attitude.
Excellent communication, organization, management, and people skills.
Ability to function well in a team environment.
Enthusiasm, passion, and accountability for achieving results.
Ability to pass a criminal background investigation, credit check, and drug screening.
Responsibilities
Protect, maintain, and enhance the value of the community while ensuring residents' safety, comfort, and satisfaction.
Verify tenant income and assets, ensure residents meet LIHTC program guidelines, complete annual tenant recertifications, and prepare files for state agency audits.
Understand financial goals and operate the asset in the owners' best interest according to established policies and procedures.
Assist in preparing annual budgets and income projections.
Collect, post, and deposit rents, late fees, and check charges in a timely manner.
Generate legal actions and documents and process them according to state and company guidelines.
Communicate with vendors and contractors about scheduling, billing, vendor relations, and certificates of insurance.
Submit accounts payable invoices for payment and handle petty cash and all funds.
Ensure the property is rented to full capacity.
Use marketing strategies to secure prospective residents and effective leasing techniques to obtain closings.
Gather information about market competition in the area.
Monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data, and provide current information when requested.
Represent the company professionally.
Prepare and implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Lead the community emergency team and ensure appropriate handling of emergencies involving staff, residents, and buildings to minimize liabilities.
Address resident concerns and requests promptly to ensure satisfaction with management.
Develop and implement resident retention programs, including resident functions, special promotions, and monthly newsletters.
Train, instruct, counsel, and lead staff to ensure efficiency.
Plan weekly and daily office staff schedules and assignments.
Coordinate maintenance schedules and assignments with the Maintenance Supervisor.
Support staff, encourage teamwork, and lead by example in creating a harmonious environment.
Handle personnel administration promptly, including performance evaluations, salary reviews, timesheets, and change-of-status forms.
Maintain community appearance, conduct regular inspections and tours, and ensure repairs are noted and completed promptly.
Ensure the quality and quantity of market-ready apartments.
Walk models and market-ready apartments daily and communicate service needs to maintenance.
Ensure service requests are recorded and communicated appropriately to maintenance.
Perform other duties as assigned.
Desired Qualifications
Entrata proficiency.
Greenbrier Management Company is based in Williamsburg, Virginia. Founded in 1984 by corporate owners to manage their own properties, the company expanded to include third-party property management. In its nearly 40 plus years of business, Greenbrier Management Company continues to successfully serve both residents and owners. We have the experience and dedication sought by property owners. We maintain above-market averages for our occupancy and lease rates. Our team consists of individuals with a drive for success. Our years of experience, excellent talent, and superior customer service make us a top performer in the property management industry.
Job Summary:
We are seeking a highly motivated and enthusiastic individual to serve as a Property Manager for a rapidly growing and dynamic property management organization. This position is responsible for protecting, maintaining, and enhancing the value of the community while ensuring the safety, comfort, and satisfaction of the residents in the community. This is an outstanding career opportunity for an experienced professional to be part of a passionate team of A players, committed to success.
Responsibilities will include:
LIHTC Compliance & Monitoring: Verify tenant income and assets, ensuring residents meet strict program guidelines. This requires detailed annual tenant re-certifications and meticulously prepared files ready for state agency audits. LIHTC Experience is required. Applications without LIHTC experience will not be considered.
Demonstrated ability to understand financial goals, operate asset in owners’ best interest in accordance with established policies and procedures.
Assist in preparing annual budgets and income projections.
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generate necessary legal action, documents and process in accordance with State and Company guidelines.
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensure that A/P invoices are submitted for payment, handle petty cash and all funds.
Ensure property is rented to fullest capacity.
Utilize marketing strategies to secure prospective residents.
Ensure that leasing techniques are effective in obtaining closing.
Gather information about market competition in the area.
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
Represent the company in a professional manner at all the times.
Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Address resident concerns and requests on timely basis to ensure resident satisfaction with management.
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
Plan weekly/daily office staff schedules and assignments.
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
Assure quality and quantity of market ready apartments.
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
Ensure that all service requests are recorded and communicated appropriately to maintenance.
Other duties as assigned.
Qualifications:
Must have a minimum of 3-5 years LIHTC multifamily experience, including management.
Entrata proficiency preferred.
Must possess a positive, can-do attitude.
Must have excellent communication, organization, management, and people skills.
We are seeking highly motivated, career oriented, individuals who function well in a team environment. The successful candidate will be enthusiastic, passionate and accountable for achieving results.
Candidates will be required to pass a criminal background investigation, credit check and drug screening.