Regional Services Manager

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role: Sensus, a Xylem brand, seeks to hire a Regional Service Manager who will be responsible for effective management of assigned Project Managers, projects, and the successful execution of field maintenance and warranty services. The RSM is responsible for managing all projects and field service work within the region to assure each project is completed on-time, on-budget, and within customer specifications to achieve and maintain total customer satisfaction.

Essential Duties/Principal Responsibilities:

• Responsibility over the installation and service of utility distribution, Smart Grid, and AMI projects.
• Responsible for all customer and project coordination activities including system acceptance, maintenance, and warranty services.
• Managing PM and technical staff, assigning resources to projects and field maintenance work, pre-award coordination, contract/SOW development & review, addressing customer service and field maintenance issues, monitoring project activity,
• Ability to architect customer solutions by leveraging their expert knowledge of Sensus services and products such as RNI, Sensus Analytics (SA), EasyLink and the required integrations.
• 10 years of utility gas, water, and electric experience as it pertains to utility operations, business processes, and software platforms (Meter Data Management Systems (MDM) Customer Information Systems (CIS))
• Strong leadership skills & ability to effectively manage large remote teams and drive culture change throughout organization
• Builder of strong strategic relationships across all Sensus Organizations such as Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management.
• Represents the region in all business development phases: RFP, Shortlist, Customer Contract Negotiations, and Endpoint Installation Contractor SOW.
• Project status reporting to senior management, customer conflict resolution, serving as the customer interface, and managing issue escalation.
• Will be aligned closely with the Sales Regional Managers to ensure management of technical issues related to post-sales support and be the face to the customer in driving these issues to resolution.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor degree in engineering or a technical discipline or relevant experience.
• Master’s degree, MBA and/or PMP Certification a plus.
• 10+ years of project management and/or field service experience.
• 10+ years in utility distribution services or operations required.
• Project management experience in coordination of all aspects of a project including client relations, developing project budgets and scopes of work, schedule development and leading a project team.
• Experience in leading and coordinating all phases of project development both internal and external
• Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
• Effective leadership, project management, and negotiating skills.
• Excellent verbal, written and interpersonal communication skills.
• Strong emphasis on talent development using the CPG process
• Strong written/verbal communication and presentation skills and effective organizational skills are necessary.
• The individual must be goal oriented, have strong analytical skills, and able to work both in the field and in office environments.

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Travel: Up to 50% required.  

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Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.