Full-Time

IT Support Specialist

Updated on 9/8/2026

Million Dollar Baby Co.

Million Dollar Baby Co.

51-200 employees

Designs and manufactures stylish baby furniture

Compensation Overview

$65k - $73k/yr

+ 401(k) match

Los Angeles, CA, USA

Hybrid

Hybrid work in Los Angeles is required.

Associate's

Category
IT Operations (1)
Required Skills
Computer Networking

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Requirements
  • An Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience, is required.
  • Previous experience in a helpdesk or IT support role, preferably 1–2 years, is required; warehouse IT support is a plus.
  • Basic understanding of computer hardware, software, and networking principles is required.
  • Familiarity with helpdesk software and ticketing systems is required.
  • Experience provisioning and deploying computers is required.
  • Ability to troubleshoot and resolve technical issues effectively and efficiently is required.
  • Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously is required.
  • Ability to embrace new technologies and adapt to changing IT environments is required.
Responsibilities
  • Provide internal helpdesk support for associates, contractors, and visitors.
  • Respond to, record, track, and resolve tickets using helpdesk software.
  • Monitor, triage, and assign Tier 1 helpdesk requests.
  • Maintain and update the internal IT knowledgebase.
  • Create documentation for new issues or deployments.
  • Provision Windows 11 and macOS laptop and desktop computers for onboarding and replacements.
  • Troubleshoot and resolve hardware, software, and basic network issues for end users in the office and warehouse.
  • Support and troubleshoot audiovisual setups for video conferencing, including Zoom, Zoom Rooms, Slack, and conference room technology.
  • Set up and tear down audiovisual equipment for company-wide events.
  • Assist with IT projects and other assigned tasks.
  • Research and present emerging technologies to the team.
Desired Qualifications
  • Warehouse IT support experience.
  • Strong customer service and deskside support skills.
Million Dollar Baby Co.

Million Dollar Baby Co.

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Million Dollar Baby Co. designs and manufactures stylish baby furniture for nurseries worldwide. It started with a single crib and now offers eight brands across its product lines, sold through direct sales and partnerships internationally. The furniture emphasizes functional, durable, and aesthetically pleasing designs that help parents create beautiful, organized nurseries. The company combines a family-owned culture with a global reach to provide consistent quality and design, aiming to help families furnish well-made nurseries while growing its brand family.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Pico Rivera, California

Founded

1990

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Simplify Jobs

Simplify's Take

What believers are saying

  • Built In LA reported a double-digit DTC lift after MDB's shipping-platform rollout.
  • Babyletto Kids added nearly 70 SKUs in August 2025, widening price-point coverage.
  • MDB keeps adding channels, with select Babyletto Kids stocked online, flagship, and retailers.

What critics are saying

  • MDB still carries safety baggage from the 2010 drop-side crib recall.
  • Baby furniture is brutally competitive against Pottery Barn Kids, Crate & Barrel, Target.
  • A safety scandal or retailer delisting would hit MDB’s entire brand portfolio fast.

What makes Million Dollar Baby Co. unique

  • Babyletto’s October 2026 Nate Berkus collaboration sharpens its design-led nursery positioning.
  • August 2025 Babyletto Kids expands MDB from nurseries into older-child furniture.
  • MDB sells through Crate and Barrel, Amazon, Target, and its Los Angeles flagship.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Vacation

Tuition Reimbursement