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Million Dollar Baby Co.

Designs and manufactures stylish baby furniture

IT Support Specialist

Full-TimeUpdated on 10/23/2026
$65k - $73k+ 401(k) match
Junior
Associate's
Los Angeles, CA, USA
Hybrid
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • An associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Previous experience in a helpdesk or IT support role, preferably 1–2 years; warehouse IT support is a plus.
  • Basic understanding of computer hardware, software, and networking principles.
  • Familiarity with helpdesk software and ticketing systems.
  • Experience provisioning and deploying computers.
  • Ability to troubleshoot and resolve technical issues effectively and efficiently.
  • Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously.
  • Willingness to learn new technologies and adapt to changing IT environments.
Responsibilities
  • Provide internal helpdesk support for associates, contractors, and visitors.
  • Respond to, record, track, and resolve tickets using helpdesk software.
  • Monitor, triage, and assign Tier 1 helpdesk requests.
  • Maintain and update the internal IT knowledgebase.
  • Create documentation for new issues or deployments.
  • Provision laptop and desktop computers running Windows 11 and macOS for onboarding and replacements.
  • Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse.
  • Support and troubleshoot the audiovisual setup for video conferencing, including Zoom, Zoom Rooms, Slack, and conference room technology.
  • Set up and tear down audiovisual equipment for company-wide events.
  • Assist with IT projects and other tasks as needed.
  • Research and present emerging technologies to the team.
Desired Qualifications
  • Warehouse IT support experience.

About the company

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Million Dollar Baby Co.

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Million Dollar Baby Co. designs and manufactures stylish baby furniture for nurseries worldwide. It started with a single crib and now offers eight brands across its product lines, sold through direct sales and partnerships internationally. The furniture emphasizes functional, durable, and aesthetically pleasing designs that help parents create beautiful, organized nurseries. The company combines a family-owned culture with a global reach to provide consistent quality and design, aiming to help families furnish well-made nurseries while growing its brand family.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Pico Rivera, California

Founded

1990

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Simplify Jobs

Simplify's Take

What believers are saying

  • Built In LA reported a double-digit DTC lift after MDB's shipping-platform rollout.
  • Babyletto Kids added nearly 70 SKUs in August 2025, widening price-point coverage.
  • MDB keeps adding channels, with select Babyletto Kids stocked online, flagship, and retailers.

What critics are saying

  • MDB still carries safety baggage from the 2010 drop-side crib recall.
  • Baby furniture is brutally competitive against Pottery Barn Kids, Crate & Barrel, Target.
  • A safety scandal or retailer delisting would hit MDB’s entire brand portfolio fast.

What makes Million Dollar Baby Co. unique

  • Babyletto’s October 2026 Nate Berkus collaboration sharpens its design-led nursery positioning.
  • August 2025 Babyletto Kids expands MDB from nurseries into older-child furniture.
  • MDB sells through Crate and Barrel, Amazon, Target, and its Los Angeles flagship.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Unlimited Paid Time Off
  • 401(k) Company Match
  • Paid Vacation
  • Tuition Reimbursement