Barista

Overview

At the start of each shift the Barista will be responsible for counting and setting up their cash register drawer following the DCH Cash Handling Policy. This position is further responsible for the day-to-day operations of the Starbuck’s coffee kiosk. The Barista will prepare all Starbuck’s beverages to order as to the preferences of each customer following precise Starbuck formulas as printed in the Starbucks’s manual. The Barista will also be responsible for stocking, maintaining, rotating, all other items being sold in the kiosk, i.e.- drinks, sandwiches, desserts, cups, straws, merchandize, etc. Accurately enters all sales into the POS system using approved means of tender. A printed receipt will be offered to each customer upon completion of the transaction. Additional responsibilities will include, but not limited to, maintaining a clean, sanitized, and organized work station to ensure high standards are maintained for Health Department, Ever Clean, and TJC, inspections and reviews. Barista will be responsible for accurately keeping track of all inventories needed in the kiosk and making a list of items needing to be ordered and putting away the ordered inventory items upon delivery. This position will also be accountable for precise and accurate counting down of receipts, all transactions, and cash counts after each shift according to stringent DCH Internal Audit cash handling protocols. Further required duties include restocking, serving food, cleaning/sanitizing equipment, and general cleaning of the service and dining areas which may include tables, chairs, vacuuming carpets, and emptying trash cans, etc. (depending on which DCH campus). This position will require strong multi-tasking and communication skills.

Responsibilities

This position is currently being staffed as a Monday – Friday position. This is subject to change if the needs of the hospital or department changes.

Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues, customers, while creating a positive working environment.

At the start of each shift, assists a manager/supervisor in counting all monies according to DCH Internal Audit Cash Handling policies and signs off on the accuracy of the cash drawer.

Barista enters all customer transactions into the CBORD (POS) system, collects payment, makes change (if appropriate), and hands each customer a receipt completing the transaction.

Ensures that all cash and sales /charge records are secured in cash drawer (or other authorized place).

Maintains cleanliness of work area and assists with cleaning in the dining room, servery areas, and other areas as assigned. (Northport Campus only)

Required to restock items in the cafeteria to meets the needs of the customer. (Northport Campus only)

Will be required during Starbuck’s open hours to assist the cafeteria cashier by entering cafeteria overflow transactions into the Starbuck’s POS cash register to prevent lines. (Northport Campus only)

Responsible for posting and keeping all Starbuck’s signage current and up-to-date.

Having all needed supplies for new, special, or seasonal Starbuck’s beverages or promotions throughout the year. Also having the knowledge to make these beverages.

At the end of the shift accurately counts down the money in the register drawer and all receipts for all other transactions along with a supervisor, and fills out all logs and forms according to DCH Internal Audit policies.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

High School graduate or equivalent is preferred. Must be able to read and write legibly, speak, have counting skills, and comprehend English. Must be able to understand, interpret and follow detailed written, oral, and recipe instructions.  A minimum of one verifiable year of experience in being a cashier is preferred. Having previous barista or coffee shop experience is also preferred. Employee must be able to accurately count money, make change, follow recipes and be able to work a multi-facetted POS cash register system taking care of customer needs. This position requires excellent communication and customer service skills.  ServSafe class is with a minimum score of 75% is preferred, but not required.

WORKING CONDITIONS

WORK CONTEXT:

• Interpersonal Relationships:
• Frequently have contact with others
• Frequently deal with external and internal customers
• Occasionally deal with unpleasant, irrational, or angry people
• Frequently work with a group, team, or co-workers

• Physical Work Conditions:
• Works indoors in environmentally controlled conditions
• Frequently works in physical proximity to others
• Very frequently spends time bending or twisting the body
• Routinely spends time, kneeling, crouching, stooping, or crawling
• Frequently spends time making repetitive motions
• Frequently lifting full cases of product and hot/cold beverages.
• Very frequently working with hot, cold, and steam producing equipment.

• Structural Job Characteristics:
• High consequences for error
• Extremely high importance of being exact and accurate
• Routinely involves the importance of repeating same tasks

PHYSICAL FACTORS:

• Dynamic Flexibility:
• Frequently able to repeatedly bend, stretch, or twist
• Often able to reach out with body and extremities

• Extent Flexibility:
• Frequently must be able to bend, stretch, twist, or reach with your body or extremities

• Physical Activity requirements:
• Communicating; hearing; bending; twisting; physical contact; walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of step ladder; count coinage, paper currency, and other means of payment; use of utensils and other pertinent tools; hand washing and/or hand gel. Able to count inventory and supplies and place orders for replacement.

• Requirements:
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential

OTHER JOB FACTORS

• Sensory Abilities:
• Finger dexterity to be able to correctly manipulate register keys, handle coinage/currency, utensils, and equipment needed to operate a coffee kiosk.

• Mathematical Reasoning:
• Ability to be exact counting coinage, currency, other means of payment, and to correctly make change for each transaction as needed.
• Ability to interpret and adjust recipes quantities as needed.

• Work Styles:
• Attention to Detail in tendering all payment methods, counting change, and cash drawer reconciliation of all monies and interpreting customer requests for beverages.
• Cooperation and being pleasant and even tempered with customers, both satisfied and unsatisfied and being able to solve issues.
• Being honest and accountable for every customer transaction.