APC Service Line Lead
Sutter Health
APC Service Line Lead
Sutter Health
Not-for-profit integrated healthcare network managing hospitals
Position Summary
The APC Service Line Lead for Primary Care serves as the designated Advanced Practice Clinician (APC) leader for the Primary Care service line. Reporting to the Director of Advanced Practice and partnering closely with the Primary Care Service Line Physician Chair, Primary Care operational leaders, and other key stakeholders, the APC Service Line Lead provides strategic, operational, and professional leadership for APC practice across the service line and supervisory oversight of APCs in collaboration with operational leadership.
The APC Service Line Lead for Primary Care is responsible for advancing the organization's vision of a high-performing advanced practice model in which APCs are fully integrated into care delivery, leadership, workforce strategy, and organizational growth. This position is accountable for promoting APC practice excellence, ensuring practice standardization, optimizing scope of practice, enhancing access and capacity, developing future APC leaders, and serving as the primary liaison between APCs and organizational leadership.
Through collaboration with physician leaders, operational partners, and APCs, the APC Service Line Lead supports the development and execution of service-line goals, workforce initiatives, clinical practice models, quality improvement efforts, provider engagement strategies, and professional development programs designed to improve patient outcomes and strengthen team-based care. In partnership with physician and operational leadership, the APC Service Line Lead provides supervisory oversight and professional leadership for APCs across the service line. Responsibilities include participation in recruitment, onboarding, performance management, employee engagement, coaching, professional development, succession planning, and retention initiatives. The APC Service Line Lead collaborates with operational leadership on performance evaluations, goal setting, recognition, performance improvement plans, and other personnel-related matters. This position is an internal leadership appointment available exclusively to full-time SWBMG Advanced Practice Clinicians currently practicing within the organization. The selected APC Service Line Lead will maintain a 0.5 FTE clinical practice within their specialty and receive 0.5 FTE of protected time for leadership and administrative responsibilities.
Scope of Authority and Accountability
The APC Service Line Lead is accountable for advancing organizational goals through leadership, workforce development, clinical practice excellence, and service-line initiatives. They are accountable for leadership and oversight in the following areas:
Strategic Leadership
• Collaborates with physician and operational leadership to develop and execute APC strategic priorities. • Supports service-line growth initiatives, access expansion, and care model innovation. • Represents APC interests and perspectives in service-line planning and organizational decision-making. • Leads implementation of advanced practice initiatives aligned with organizational goals and priorities.
Workforce Planning and Talent Management
• Partners with leadership to identify APC workforce needs and recruitment priorities. • Participates in APC candidate screening, interviewing, selection, and onboarding processes. • Supports APC retention, succession planning, and leadership pipeline development. • Identifies future staffing needs based on growth, access, and operational demands.
APC Supervision and Team Leadership
• Supports performance management processes, professional development planning, and annual goal setting. • Provides day-to-day professional leadership and support for APCs within the service line. • Partners with operational leadership in the recruitment, selection, onboarding, and retention of APCs. • Participates in performance evaluations, goal setting, professional development planning, and succession planning. • Collaborates with operational leadership in addressing performance concerns, employee relations issues, and performance improvement activities. • Promotes APC engagement, accountability, professional practice excellence, and adherence to organizational standards. • Serves as a resource and escalation point for APC practice-related concerns and opportunities.
Professional Practice and Performance
• Promotes consistent standards of APC practice across the service line.
• Facilitates practice standardization and role clarity across departments and clinic sites.
Clinical Practice Optimization
• Partners with physicians and operational leaders to optimize APC utilization, team-based care models, patient access, continuity, panel management, and care team efficiency. • Leads efforts to ensure APCs are practicing at the top of their education, training, and licensure. • Evaluates opportunities to improve patient access, continuity, capacity, and operational efficiency. • Supports implementation of evidence-based practices and care delivery innovations. • Supports optimization of APC practice across family medicine, internal medicine, and other primary care practice settings. • Supports implementation of team-based care models, evidence-based preventive care, and chronic disease management strategies.
Quality, Safety, and Patient Experience
• Leads APC engagement in quality improvement initiatives aligned with Primary Care and organizational priorities. • Monitors service-line metrics and identifies opportunities for improvement. • Promotes a culture of accountability, continuous improvement, and clinical excellence. • Supports APC engagement in population health initiatives, preventive care strategies, chronic disease management, quality performance measures, and care gap closure efforts.
Leadership Development and Engagement
• Serves as a mentor and resource for APC professional growth. • Champions APC engagement, communication, and shared governance activities. • Facilitates communication between frontline APCs and organizational leadership. • Supports development of future APC leaders through mentorship and leadership development initiatives.
Data, Metrics, and Organizational Accountability
• Reviews APC workforce, panel management, access, quality, population health, productivity, engagement, and retention metrics to identify opportunities for improvement and strategic growth. • Utilizes data to identify opportunities for service-line improvement and strategic
• Participates in regular reviews of APC performance and service-line outcomes.
• Provides updates to the Director of Advanced Practice and service-line leadership regarding APC initiatives and results. Leadership Development Opportunity The APC Service Line Lead role is designed to develop APC leadership capability within the organization and create a sustainable succession pipeline for future advanced practice leadership positions. The appointment provides APCs with the opportunity to gain experience in strategic planning, workforce management, practice optimization, quality improvement, talent development, and organizational leadership while maintaining active clinical practice.
APC Service Line Leads serve as key partners in advancing the Advanced Practice strategic vision and are expected to contribute to the growth, engagement, and professional development of APCs across the service line. Through this role, leaders will develop competencies in influence, collaboration, change management, operational excellence, and healthcare leadership. The APC Service Line Lead role is a term-limited leadership appointment that represents a carveout of the APC's existing position. The appointment includes designated administrative and leadership responsibilities but does not include additional compensation or a change in employment status. Clinical expectations will be adjusted to accommodate leadership responsibilities as determined by service line leadership. Annual Goals and Performance Expectations
The APC Service Line Lead will establish annual goals in collaboration with the Director of Advanced Practice and service line leadership. Performance expectations may include, but are not limited to:
• APC engagement and retention • Recruitment and onboarding support • Quality and patient experience initiatives • Service-line strategic priorities • APC professional development and mentorship • Clinical practice optimization • Leadership participation and organizational citizenship
Progress toward established goals will be reviewed regularly throughout the appointment term.
Appointment Term The APC Service Line Lead position is a two-year leadership appointment that includes protected administrative time to fulfill leadership responsibilities. Performance will be evaluated through achievement of established goals, service-line outcomes, leadership effectiveness, APC engagement, workforce initiatives, quality metrics, and progress toward strategic objectives.
At the conclusion of the two-year appointment, the role may be renewed based on demonstrated performance, achievement of agreed-upon goals and objectives, organizational priorities, and leadership needs.
If the appointment is not renewed, or if the individual elects not to continue in the leadership role, the APC will return to their regular clinical position within the Primary Care service line and resume the standard clinical expectations, responsibilities, and compensation structure applicable to APCs in that service line. While the anticipated term of appointment is two years, continued service in the role is contingent upon satisfactory performance, achievement of role expectations, and ongoing organizational need. Should the appointment end before the conclusion of the term, the individual will return to their APC position within the service line and resume the standard clinical expectations, responsibilities, and compensation structure associated with that role. Reporting Relationships
The APC Service Line Lead will report to the Director of Advanced Practice.
The APC Service Line Lead will continue practicing within their clinical specialty in accordance with established supervisory and collaborative practice requirements applicable to their profession and specialty.
The APC Service Line Lead will collaborate with interdisciplinary teams, Sutter Pacific Medical Foundation (SPMF) leadership, and California Pacific Medical Center (CPMC) Operations. The APC must maintain all licensure, certifications, credentials, and clinical qualifications required for continued practice as an APC within their specialty and service line.
Please include and upload as part of your Cover Letter
Leadership Statement addressing:
Minimum Qualifications • Current NP or PA employed full-time (1.0 FTE) within the service line and in good standing. • Minimum of three (3) years of APC clinical experience. • Consistently meets performance expectations. • Demonstrated ability to effectively collaborate with physicians, APCs, operational leaders, and interdisciplinary teams.• Strong communication, organizational, and interpersonal skills. • Demonstrated interest in leadership, professional development, and practice improvement. • Ability to balance clinical and administrative responsibilities effectively.
Preferred Qualifications
• Five (5) or more years of APC clinical experience. • Demonstrated leadership experience through committee participation, project leadership, quality improvement initiatives, mentorship, precepting, or other formal or informal leadership roles. • Experience with provider engagement, workflow optimization, operational improvement, or practice transformation initiatives. • Demonstrated commitment to advancing APC practice and professional development.
Sutter West Bay Medical Group provides a comprehensive and competitive benefits package designed to support your professional growth, financial well-being, and work-life balance:
Why Sutter Health and Sutter West Bay Medical Group (SWBMG)
Sutter Health offers a uniquely physician‑aligned environment, large enough to support innovation and investment, yet local enough to preserve the autonomy, relationships, and purpose that matter to clinicians.
SWBMG is a premier multi-specialty medical group made up of nearly 500 clinicians practicing in the greater San Francisco service area. SWBMG works in partnership with Sutter Pacific Medical Foundation (SPMF), a non-profit organization providing care through its affiliation with SWBMG. Physicians work as a team to provide patient-focused care that encourages a sense of teamwork. SPMF provides physicians with an administrative infrastructure, allowing physicians to focus on patient care.
Why This Matters for You
Joining Sutter means more than stepping into a role - it’s an opportunity to:
Be Part of What’s Next
If you’re looking to combine meaningful clinical work with innovation and growth, this is your opportunity to make an impact.
Living in San Francisco
San Francisco offers a unique combination of professional opportunity, intellectual energy, and quality of life for physicians drawn to innovation and impact.
As a global hub for healthcare innovation, life sciences, and research, the city attracts forward-thinking clinicians and collaborators shaping the future of medicine. Its strong academic environment and commitment to equity and access create a compelling setting for advancing healthcare.
Outside of work, San Francisco offers an exceptional lifestyle, with world-class dining, arts, and culture alongside easy access to Northern California’s natural beauty, from coastal trails to wine country. The region’s diverse communities support both personal fulfillment and professional growth.
It is the policy of Sutter Health and its partners to provide equal employment for all qualified individuals; to prohibit discrimination in employment because of basis of race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state or federal law, ordinance or regulation. We promote the full realization of equal employment opportunities through a positive continuing program within each medical group, company, hospital, department, and service area. Equal employment opportunities apply to every aspect of Sutter's employment policies and practices.
Not-for-profit integrated healthcare network managing hospitals
Sutter Health is a not-for-profit, integrated healthcare network serving Northern California. It operates a broad system of medical facilities—including hospitals, outpatient centers, and research institutes—to provide care for everything from routine checkups to complex surgeries. The network uses digital health tools and conducts clinical research to improve patient outcomes, and it reinvests earnings back into community health initiatives, medical research, and facility improvements. Revenue comes from patient services, insurance reimbursements, and government health programs. Its goal is to deliver high-quality, patient-centered care while expanding preventive care and wellness programs to improve long-term community health.
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