Société Générale de Surveillance

Testing, inspection, and certification services globally

Customer Service - H&N

Customer SupportConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

College graduation with a related background in Analytical Chemistry, Food Chemistry, Biotechnology, or Microbiology.
Fresh student or experienced customer service staff with less than 2 years of experience.
English level B or equivalent.
Good communication skills.
Good computer skills.

Responsibilities

Receive samples and register them in the system; encode and take photos of samples.
Understand customer requirements about test items; create sample delivery by selecting the test item, test method, unit, LOD/LOQ, and test matrix, and ensure test items are performed by the appropriate laboratories (Chemical Lab, Micro Lab, Heavy Metal Lab) or complete the registration form if tests are subcontracted, based on the application form, quotation, or client's request for each order for team leader review.
Send order confirmations and update relevant teams about client updates so they can take appropriate actions.
Follow up on results tested by subcontractors and take appropriate actions.
Prepare PI, input orders into BOSS, handle invoicing, and collect payments via bank accounts or cashier.
Track orders and provide information requested by clients.
Input order information into the job management file to control productivity and revenue.
Comply with QHSE policy and the quality management system, including SOPs, forms, guidelines, and ISO 17025.
Cooperate with other teams to reach revenue targets and provide better customer service.
Perform other duties as requested by the team leader or CS Supervisor.

Job Description

Receive samples and register on the system. Encode and take photos of samples.

Understand customer's requirements about test items, create sample delivery by choosing test item, test method, unit, LOD/LOQ, test matrix, and make sure test items are performed by proper labs (Chemical Lab, Micro Lab, Heavy Metal Lab.)… or registration form (if the tests are subcontracted) basing on application form/quotation/client's request for each order for team leader review.

Send order confirmation and update to relevant teams if there are any updates from clients to have proper actions.

Follow up the results tested by subcontractor and have proper actions.

Prepare PI and input orders to BOSS. Handle invoicing process and money collection (via bank accounts or cashier).

Track orders and provide information requested by clients.

Input order information into job management file for controlling productivity, revenue...

Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.).

Cooperate with other teams to reach revenue target, transfering better service for customers.

Other duties as requested by team leader/ CS Supervisor.

Qualifications

College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Mircobiology)

Fresh student or experienced CS staffs below 2 years

English level B or equivalent

Good communication skill

Good computer skill

Additional Information

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

Recently Posted Jobs

Explore more opportunities at Société Générale de Surveillance

See more jobs