Critical Logistics Services Lead Coordinator

Job Description

We are seeking a highly organized and results-driven CLS Lead Coordinator to join our team in Doral, United States. This role is responsible for managing time-critical logistics solutions, including Aircraft on Ground (AOG), healthcare, and high-priority shipments, ensuring minimal disruption to customer operations while maintaining the highest standards of service, compliance, and operational excellence.

• Lead the end-to-end execution of Critical Logistics Services (CLS) shipments, including AOG and other time-sensitive movements, ensuring full ownership from initiation through delivery
• Act as the primary point of contact for customers during critical events, providing proactive communication, real-time updates, and escalation management
• Drive rapid decision-making and implement contingency plans to mitigate delays and minimize operational impact to customer supply chains
• Coordinate closely with internal teams (Operations, Warehouse, Transport, and Pricing) and external partners (carriers, couriers, vendors) to ensure seamless execution
• Monitor shipment milestones and maintain full visibility and control, ensuring compliance with CLS standards, chain of custody requirements, and regulatory guidelines
• Identify risks and exceptions early, taking ownership to resolve issues and escalate when necessary to ensure service recovery
• Analyze CLS performance metrics (on-time delivery, transit time, exceptions) to identify trends and drive continuous process improvement initiatives
• Ensure adherence to company policies, aviation and transport regulations, and customer-specific requirements throughout all CLS operations
• Maintain accurate and timely documentation of all shipment activities, including milestones, communications, and escalations
• Support the development and mentoring of team members, promoting best practices and consistent execution across all CLS activities
• Participate in an on-call rotation to provide 24/7 operational support for critical shipments, including nights, weekends, and holidays as required

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Aviation, or a related field (preferred)
• 3–5 years of experience in critical logistics, aviation operations, or time-sensitive supply chain environments, including AOG or high-priority shipments
• Proven ability to manage end-to-end shipment execution in fast-paced, high-pressure environments with full ownership and accountability
• Strong organizational and multitasking skills, with the ability to prioritize competing urgencies and make rapid, effective decisions
• Excellent verbal and written communication skills, with experience handling customer-facing interactions and escalations professionally
• Proficiency in Microsoft Office Suite and logistics/transport systems; experience with real-time tracking tools, visibility platforms, or transportation management systems (TMS) is a plus
• Demonstrated problem-solving skills with the ability to identify risks early and implement contingency plans under time-critical conditions
• Strong attention to detail with a focus on accuracy, compliance, and chain of custody control
• Working knowledge of international transportation regulations, compliance requirements, and industry standards (aviation, healthcare, or general logistics)
• Familiarity with multi-modal logistics solutions (air, ground, charter, hand-carry, next flight out) and carrier/vendor coordination
• Experience managing AOG and/or critical logistics events, including 24/7 operational environments
• Ability to analyze operational performance data and contribute to continuous improvement initiatives and KPI management
• Demonstrated ability to lead by influence, support team members, and promote consistent execution of SOPs and best practices
• Relevant certifications (e.g., IATA, DG certification) are a plus
• Ability to work a flexible schedule including nights, weekends, holidays, and on-call rotations
• Strong adaptability, resilience, and ability to perform effectively under pressure in high-impact, time-sensitive situations

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.