Full-Time

Senior Fraud Operations Specialist

Posted on 5/7/2026

Aircall

Aircall

501-1,000 employees

Cloud-based business phone system with integrations

Compensation Overview

$60k - $68k/yr

New York, NY, USA

Remote

Category
Operations & Logistics (1)
Required Skills
Datadog
SQL
Zendesk
Risk Management
Looker
Requirements
  • 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
  • Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent); comfortable extracting data for ad-hoc analyses independently
  • Solid judgment when handling complex, high-impact fraud cases; able to make well-supported, data-driven decisions under ambiguity
  • Hands-on experience reviewing KYC (Know Your Customer) and KYB (Know Your Business) documentation as part of fraud or risk assessment processes
  • Experience with Account Takeover (ATO) detection and response, including containment workflows and post-incident monitoring
  • Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices
  • Exceptional written and oral communication skills; able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions
  • Highly proactive, organized, and accountable; capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted
  • Customer-first mindset with a track record of strong internal and external stakeholder management
Responsibilities
  • Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
  • Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data
  • Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
  • Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity
  • Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
  • Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
  • Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts
Desired Qualifications
  • Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus

Aircall provides a cloud-based phone system for businesses on a subscription basis. It handles voice communications with features like call monitoring and call routing, and it can sync data with other tools such as CRMs and helpdesks. The platform runs in the cloud and supports third-party integrations through an app marketplace to customize workflows. Its goal is to help SMBs and larger teams scale their communications while keeping phone data aligned with existing software and processes.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$225.6M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • AI Voice Agent handles 24/7 inbound calls, reducing missed calls and support costs.
  • €200M ARR milestone demonstrates strong product-market fit across 22,000 global businesses.
  • Expansion to nine offices including Seattle hub accelerates US market penetration and AI innovation.

What critics are saying

  • CloudTalk and RingCentral undercut Aircall's voicemail pricing with unlimited messages at lower costs.
  • OpenAI GPT-4o real-time voice enables competitors to build superior native AI agents.
  • EU AI Act enforcement classifies AI Voice Agent as high-risk, imposing 6% ARR fines.

What makes Aircall unique

  • Vogent acquisition strengthens voice AI with advanced speech models and turn-taking reliability.
  • 250+ native integrations connect calls directly into CRM, helpdesk, and business tools.
  • AI Assist Pro provides real-time transcription, sentiment analysis, and automated call scoring.

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People at Aircall who can refer or advise you

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-2%
Built In
Mar 12th, 2026
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Top companies hiring engineers in Turkey. GitLab is known for its DevSecOps platform, used by software teams around the world. The platform asserts to be a singular solution for a variety of tech products and is useful for source code management, continuous integration, software planning and more. Gitlab is headquartered in California but is hiring remote engineers at various levels. Aircall developed a cloud-based platform to modernize phone and customer support. It features a variety of voice solutions, including toll-free numbers, conference call environments, call routing, voicemail and integrations with other business software. Aircall has several engineering positions open to remote candidates based in Turkey. Sezzle provides a buy-now-pay-later platform that enables people to make large purchases and split the cost of the item into four payments. Its unique features include instant approval and no credit dings during the application process. Sezzle is headquartered in the United States but is hiring site reliability and software engineers in Turkey. Huawei is a multinational company that develops communication technologies. Its products include mobile phones, smartwatches and laptops, and it also provides IT services. Huawei has offices in Istanbul and Ankara, with open engineering positions in its local offices. Canonical is the development company behind Ubuntu, an enterprise-grade Linux operating system. The system works on everything from network computers to IoT devices and features an open-source framework and extensive contributor network. Canonical is a remote-first company with several engineering positions open for software developers in Turkey. Gusto simplifies the complexities of hiring, payroll and team management for businesses of all sizes, enablling users to reclaim an average of five hours per month compared to similar providers. While Gusto has offices in Denver, San Francisco, New York City and Istanbul, its remote work culture allows employees to follow the work schedule that best suits their lifestyles. JumpCloud's mission is to "Make Work Happen" by providing simple, secure access to an organization's technology resources from any device, anywhere, at any time. The JumpCloud Open Directory Platform delivers a unified, cloud-based solution to manage employee identities and devices, and enforce conditional access controls. Since its launch in 2012, the company has expanded to eight cities globally, serving over 150,000 organizations. Mastercard, a fintech company focused on payments innovation that supports people, businesses and governments, maintains an Istanbul office equipped with amenities including a gym, coffee bar and ergonomic workstations. Software engineers at Mastercard are responsible for designing, building and optimizing software solutions that brands all over the world use.

EU-Startups
Jan 20th, 2026
Aircall co-founder to share sales tactics that scaled the company beyond €200M ARR at EU-Startups Summit

Jonathan Anguelov, co-founder of Aircall, will speak at the EU-Startups Summit on 7-8 May 2026 in Malta. Founded in 2014 in Paris, Aircall has become one of France's most successful tech scaleups, providing a cloud-based phone system for sales and support teams. The company has achieved unicorn status and recently surpassed €200 million in annual recurring revenue, serving thousands of customers globally across Europe, North America and beyond. Anguelov played a central role in shaping Aircall's go-to-market strategy, sales organisation and international expansion. At the summit, he will deliver a keynote titled "The sales tactics that helped scale Aircall beyond €200 million in ARR", sharing insights on building scalable sales teams and competing in global markets.

Unlimited Tech Solutions
Jun 20th, 2025
Unlimited Tech Solutions Named Aircall's 2024 Global Partner of the Year

June 20, 2025 - Tarpon Springs, FL - Unlimited Tech Solutions has been awarded Aircall's 2024 Global Partner of the Year, announced today at Aircall's Global Partner Summit.

GeekWire
Apr 16th, 2025
Business communications company Aircall opens Seattle-area office

Aircall has opened its newest office in Bellevue, Wash., marking the company's ninth global location as it looks to boost its AI-related innovation.

GeekWire
Apr 16th, 2025
Business Communications Company Aircall Opens Seattle-Area Office

Aircall CEO Scott Chancellor. (Aircall Photo). Aircall has opened its newest office in Bellevue, Wash., marking the company’s ninth global location as it looks to boost its AI-related innovation.The enterprise communications company established the office in downtown Bellevue earlier this year and plans to have around 50 employees there by the end 2025.Aircall, originally founded in Paris more than a decade ago, powers cloud-based phone systems for businesses, providing features like call routing, recording, and analytics, along with integration into CRM and helpdesk platforms.Longtime Seattle-area tech leader Scott Chancellor joined Aircall as CEO in 2023. He previously was chief product and technology officer for Apptio, a Seattle-area software company acquired by IBM, and a director and general manager at Amazon Web Services. He was also CEO of Silicon Valley-based Humu.Aircall has several other execs based in the Seattle region. Aircall recently launched its AI Voice Agent that helps businesses handle calls at all hours of the day