Senior Analyst Collections

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Key Responsibilities

Collections and Portfolio Management

• Demonstrates behaviors that live Our Credo values in day-to-day collections work.
• Own end-to-end collection of an assigned portfolio of combination of high value, complex and public accounts, driving timely payment and reduction of past-due balances.
• Conduct proactive customer outreach by phone and email, securing promises-to-pay, proof of payment, and clear payment commitments with deadlines.
• Prioritize collection activities using AR aging, risk, and value analysis to maximize cash and minimize bad debt exposure.
• Recommend and apply credit actions, including order holds and releases, in line with credit policy and approval limits.
• Escalate high-risk or long-outstanding accounts to the Team Lead, commercial account managers, and finance leaders with clear recommended actions.

Credit Analysis and Cash Reconciliations

• Identify, log, and track customer disputes and deductions; partner with customer service, commercial, and pricing teams to resolve root causes within agreed timelines.
• Investigate and resolve unapplied cash and unidentified payments in coordination with Cash Applications.

Controls, and Compliance

• Analyze AR aging, DSO, past-due, providing clear commentary on trends, risks, and actions.
• Support month-end close activities, including bad debt reserve and allowance reviews, write-off proposals, and account reconciliations.
• Ensure all collection activities comply with company policy, SOX and internal controls, and audit requirements; maintain complete and accurate documentation.
• Provide advanced accounts receivable support for audits, mergers, acquisitions, and portfolio transitions by reviewing and validating financial information.

Process Improvement and Team Support

• Evaluate and improve collection and accounting procedures, ensuring changes are practical, achievable, and well documented.
• Identify automation and efficiency opportunities (e.g., batch processing, workflow tools, data analytics) and support their implementation.
• Act as a subject matter expert and backup to the Team Lead; coach, mentor, and train junior analysts on processes, systems, and customer communication.
• Maintain and update standard operating procedures, desk guides, and process documentation.
• Brings forward new ideas, tests better ways of working, and learns from mistakes to keep improving processes and outcomes.

Skills and Competencies

• Customer communication: Clear, professional, and empathetic, while staying firm on payment commitments.
• Analytical thinking: Able to interpret financial data, spot trends, and recommend practical actions.
• Negotiation and problem solving: Resolves disputes in collaboration with customer service and secures commitments while protecting customer relationships.
• Stakeholder management: Works well across commercial, customer service, finance, and cash application teams.
• Technical skills: Advanced Excel; experience with analytics or automation tools (e.g., Alteryx, Power BI) is a plus.
• Phone handling: Confident in making outbound collection calls and receiving inbound customer calls, handling payment follow-ups, account queries, and disputes professionally, and documenting call outcomes and commitments accurately.
• Ownership and integrity: Strong attention to detail, accountability, and a compliance mindset.
• Leadership: Mentors others, shares knowledge, and supports the team during changes and transitions.
• Flexibility: Follow hybrid set up and to work hours aligned to business requirement.

Qualifications

Education

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Required Skills:

Preferred Skills: