W

Workana

Freelancer marketplace connecting clients with professionals

Analista de Soporte Contable

Customer SupportConfirmed live in the last 24 hours
ContractRemote in USANo salary listed

About the Job

Requirements

  • Solid experience or knowledge in Intercom, including conversation inboxes and assignment, internal notes, macros and saved replies, tags and attributes, snoozing, and conversation closure and follow-up.
  • Experience with Jira, including creating and managing tickets, completing descriptions and fields, attaching evidence, tracking statuses, and managing returned tickets or additional requirements.
  • Practical knowledge of accounting, taxes, and invoicing, including journal entries, general ledger, trial balance, bank reconciliations, withholdings and collections, credit and debit notes, and purchasing and sales cycles.
  • Practical knowledge of Argentine accounting and tax regulations, including electronic invoicing, ARCA (formerly AFIP), CAE, document types and letters, points of sale, Digital VAT Ledger, and accounting and fiscal-year closings.
  • Excellent written communication in Spanish and ability to explain accounting topics clearly, simply, and courteously.
  • Attention to detail and analytical and investigative ability.
  • Ability to manage customer inquiries independently from beginning to end and use sound judgment to determine when to resolve or escalate a case.
  • Organization and responsibility in following up on cases; comfort working with procedures, documentation, and digital tools; and ownership of assigned cases.

Responsibilities

  • Manage customer conversations through Intercom and read each conversation's complete history before responding.
  • Investigate cases directly in the ERP, reviewing receipts, bank transactions, journal entries, reports, and other relevant information.
  • Resolve and explain customer inquiries within the team's scope, guide customers step by step when needed, share relevant help-center articles, and properly close and document each conversation.
  • Create complete Jira tickets when technical intervention is required; correctly identify the company, receipt, or transaction involved; document what information must be changed and what must remain; and attach screenshots, evidence, and the Intercom conversation link.
  • Follow tickets through resolution, inform customers when issues are resolved, and complete or correct information when technical teams return a ticket.
  • Classify conversations using defined tags and attributes, keep conversation and ticket statuses updated, and use internal notes, macros, saved replies, and snooze according to established procedures.

Desired Qualifications

  • Previous customer support experience with a SaaS or accounting ERP.
  • Experience with Tango, Xubio, Bejerman, Holded, or similar systems.
  • Experience using ARCA and its main services.
  • Proficiency with Excel and CSV files.
  • Experience working with import files and data validation.
  • Education in Accounting, Business Administration, or a related field.
  • Accounting knowledge acquired through equivalent professional experience.

About the Company

Workana

Freelancer marketplace connecting clients with professionals

Workana connects businesses with independent professionals in Latin America through a freelancer marketplace. Clients post projects and hire talent across fields like IT, design, marketing, and admin support, while freelancers create profiles, showcase skills, and bid on opportunities. The platform earns commissions on completed projects and uses an escrow system to securely hold client payments until the work is finished to the client's satisfaction. It differentiates itself by focusing on the Latin American market, using freelancer rankings and tiers, and growing through regional expansion and partnerships to simplify hiring remote talent with secure transactions.

Company size
5,001-10,000
Company stage
Series C
Total funding
$15.8M
Headquarters
Buenos Aires, Argentina
Founded
2012

Recently Posted Jobs

Explore more opportunities at Workana

See more jobs