Client Partner
Knit
Client Partner
Knit
Gen Z market research platform
Role: Client Partner – Retail, CPG & Pharma
Team: SalesVertical: Retail, CPG & Pharma
Reports To: Managing Client Partner – Retail, CPG & Pharma
Supervisory Responsibility: This role does not currently have direct reports.
Ideal Start Date: February 1, 2027.
Location: We are a remote-first company but we prioritize candidates in New York City, Chicago, San Francisco, LA, Boston, Seattle or Philadelphia given the customer requirements of this role. We have office spaces available in all of our hubs.
Travel: This role will travel as needed for in-person customer meetings and industry conferences. Note, Knit does US All Team, in-person company events 2x per year.
Knit is the AI-native research agency. We help the world's most iconic brands make confident decisions through deep customer understanding. Knit pairs our AI-native tooling with world-class researchers to run quant and qual at scale - delivering executive, decision-ready insights to inform billion dollar decisions. Teams at Amazon, Mars, T-Mobile, Paramount, McCormick, Nestle, Medtronic and 100+ others trust Knit to bring real customer voices into their biggest decisions.
Knit recently closed its Series B, raising $60M+ to date. Our team of ~80 is US remote friendly, with headquarters in our NYC midtown office. Our team is built with operating talent from Kantar, Ipsos, Deloitte, and unicorn startups.
Come build with us!
The Client Partner – Retail, CPG & Pharma will play a critical role in driving Knit’s growth in the Retail, CPG & Pharma vertical by managing and expanding our largest enterprise partnerships while also building relationships with new high-potential accounts.
You’ll own a portfolio of 10–20 enterprise accounts across retail, consumer packaged goods (CPG), and pharma/healthcare (some existing, some new) with the mandate to retain, grow, and strategically expand them across brands, categories, and markets. These are organizations with large brand portfolios and complex category, commercial, and regulatory considerations, where insights teams drive decisions from shelf to patient. Acting as the commercial quarterback, you’ll lead renewals, upsells, and cross-sells while prospecting into new divisions and organizations to grow your book of business.
You’ll join a team that’s building something category-defining, and you’ll help shape how some of the world’s most respected brands uncover and activate insights through AI-native research.
This is a high-impact, consultative sales role that blends strategic relationship management with commercial ownership. You’ll collaborate closely with Customer Success, Research, and Product to ensure clients are realizing value while uncovering new ways Knit can help them succeed.
Act as a strategic advisor to senior Consumer & Shopper Insights, Category Management, Brand, Commercial Insights, and Market Research leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges.
You’ll be measured primarily by:
A successful candidate for this role has deep experience managing strategic enterprise accounts in Retail, CPG & Pharma, particularly within the Insights, Analytics, or Marketing ecosystem. This role is ideal for someone who thrives in consultative selling, complex relationship management, and commercial ownership.
Required:
Nice to Haves:
Upon joining the Knit team, you will receive:
We approach situations with a growth mindset and ask "How can we make the business better?" and "What would it take?"
We set audacious goals and push ourselves to achieve them with a bias towards action. When we see a need, we take initiative, and hold ourselves accountable to seeing it through.
Identify what has the biggest impact and prioritize focusing on it.
Knit helps brands and agencies understand Gen Z by turning feedback into insights. It offers a platform that combines automated analysis, transcription, and key-theme extraction with raw data tools. Clients can run quick quantitative surveys or deeper qualitative research using video responses, virtual focus groups, and other methods. A network of 60,000 Gen Z participants enables on-demand research, supported by Knit Research Assistants who provide custom reporting. The product works by collecting responses, automatically processing and organizing the data, and delivering actionable insights through reports and dashboards. Knit differentiates itself with its Gen Z-focused panel, mix of automated and human-backed analysis, and flexible pricing through a subscription model with add-on custom reporting. The company’s goal is to help clients make fast, data-driven decisions based on clear Gen Z insights.
Explore more opportunities at Knit