Intake Coordinator
About the job
- At least 2 years of experience in a metrics-driven, high-volume role such as intake, admissions, recruiting, customer operations, patient access, call center, or a similar role, with clear accountability for performance outcomes.
- Ability to manage fast-paced workflows involving high call volume, documentation, follow-up, and competing priorities while maintaining accuracy.
- Experience being measured against defined key performance indicators such as volume, turnaround time, conversion rates, accuracy, or quality, and consistently meeting expectations.
- Strong verbal and written communication skills, including the ability to clearly document and relay time-sensitive information.
- Experience using systems and tools such as electronic medical records, applicant tracking systems, customer relationship management platforms, or similar platforms, and Microsoft Office to accurately track, document, and manage records.
- Attention to detail and organizational skills, demonstrated through low error rates and adherence to established processes.
- Ability to work independently with minimal supervision while collaborating effectively within a team-based environment.
- Manage a high volume of incoming referrals and create client profiles accurately and promptly in the electronic medical record system.
- Meet intake performance expectations related to volume, turnaround time, accuracy, and follow-through.
- Prioritize and triage referrals based on urgency, staffing availability, and service requirements to support timely client onboarding.
- Collaborate with clinical managers and field staff, in partnership with the direct manager, to align referrals with appropriate staffing and service capacity.
- Collect, verify, and document client demographics, contact details, physician information, and insurance information to maintain complete and compliant intake records.
- Verify client eligibility and benefits according to payer guidelines and internal intake processes, and escalate discrepancies as needed.
- Communicate professionally and consistently with referral sources and internal stakeholders to support efficient referral flow and resolve issues.
- Experience using payer portals, Medicaid portals, or referral portals such as Epic, Repisodic, or Wellsky.
- Experience using Microsoft Office applications, including Teams, Outlook, and Excel.
About the company
Amazing Care Home Health Services provides in-home health care for children and adults, offering skilled nursing, private duty nursing, physical/occupational/speech therapy, and In-Home Support Services (IHSS). Care is delivered at patients' homes by a coordinated team of registered nurses, licensed practical nurses, certified nursing assistants, and therapists, with pediatric plans developed with physicians and families and adult care focused on daily living and complex medical needs. The company differentiates itself through a patient-first philosophy, a strong emphasis on employee satisfaction, and a team-based, home-first approach rather than rapid expansion, supported by Medicare, Medicaid, and private insurance across Colorado, Utah, and Texas. Its goal is to expand access to high-quality home health care in the Rocky Mountain Region while maintaining personalized, patient-centered care.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Aurora, Illinois
Founded
2004
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Simplify's Take
What believers are saying
- Lincoln International said on 2026-09-04 Amazing Care serves about 2,000 clients.
- Revelio Labs reported 783 employees and 397 active job postings in 2026.
- Active hiring for nurses and therapists signals continued demand across five service lines.
What critics are saying
- On 2026-02-13, a Pennsylvania court found FLSA misclassification liability against Amazing Care.
- The DOL seeks nearly $12 million, threatening margins and lender confidence.
- Repeated contractor use across home health invites another wage case and executive liability.
What makes Amazing Care Home Health Services unique
- Amazing Care spans pediatric and adult care across Colorado, Utah, and Texas offices.
- Arthur Lowry retained leadership after Bow River's 2025 recapitalization.
- The company combines skilled nursing, therapy, and IHSS in one provider.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Pet Insurance
- Legal Insurance
- Paid Vacation
- Flexible Work Hours