L2 UX Researcher

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

This role partners closely with product management, design, and engineering to support near‑term product delivery through rigorous user research and usability evaluation. The researcher independently plans and executes evaluative studies to reduce product risk, improve experience quality, and increase confidence in execution decisions.

This role is primarily focused on H1 research, supporting active development workstreams and product releases.

Role Overview

This role partners closely with product management, design, and engineering to support near‑term product delivery through rigorous user research and usability evaluation. The researcher independently plans and executes evaluative studies to reduce product risk, improve experience quality, and increase confidence in execution decisions.

This role is primarily focused on H1 research, supporting active development workstreams and product releases.

Key Responsibilities

• Independently plan and conduct usability testing and evaluative research across active products and features 

• Support near‑term delivery decisions by partnering closely with design, product management, and engineering 

• Develop research plans, test protocols, and success criteria aligned to defined UX and product requirements 

• Select appropriate evaluative methods and tools based on program needs and constraints 

• Conduct moderated and unmoderated usability studies with end users 

• Translate findings into clear, actionable recommendations for immediate design and implementation trade‑offs 

• Provide a consistent user perspective throughout the development lifecycle 

• Participate in occasional travel (up to 25%) to support in‑person usability testing, customer visits, and on‑site collaboration with product teams

Qualifications

Minimum Qualifications

• Bachelor’s degree in Behavioral Science, HCI, Human Factors, Anthropology, Sociology, Cognitive Psychology, or related field

• 1-3 years of experience conducting UX research with a strong emphasis on usability testing and evaluative methods

• Demonstrated ability to own evaluative research end‑to‑end, from planning through delivery 

• Experience working closely with design and engineering teams in active product development cycles 

• Ability and willingness to travel up to 25% to support research activities

Preferred Qualifications

• Master’s degree in a related discipline

• Familiarity with remote usability testing platforms (e.g., UserZoom) 

• Familiarity with Figma and iterative UX prototyping workflows 

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.