Full-Time

Professional Services Coordinator

Posted on 8/28/2024

Attentive

Attentive

1,001-5,000 employees

Personalized SMS marketing solutions for businesses

Data & Analytics
Consulting
Consumer Software

Compensation Overview

$50k - $65kAnnually

+ Equity + Benefits

Junior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • 1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role
  • Understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
  • Motivated by helping others and derive satisfaction from being part of a team
  • Understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
  • Quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
  • Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
  • Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
Responsibilities
  • Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers
  • Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
  • Develop strong relationships with cross-functional team members and our customers
  • Manage your assignments in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
  • Provide creative solutions and execute swiftly keeping the industry's best practices in mind
  • Translate customer feedback into specific product recommendations
  • Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
  • Update internal workflows and documentation so that they remain as accurate as possible

Attentive provides personalized SMS marketing solutions that help eCommerce businesses and direct-to-consumer (DTC) brands engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium customization options, which helps clients increase customer engagement and sales. The company's goal is to enhance customer relationships and drive revenue growth through effective communication.

Company Stage

Series E

Total Funding

$839.5M

Headquarters

Hoboken, New Jersey

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Attentive saw 128% revenue growth in the UK, highlighting demand for AI solutions.
  • Partnership with ParTech enhances restaurant loyalty programs, boosting customer retention.
  • Attentive's AI Journeys and AI Pro offer unique one-to-one marketing, differentiating them.

What critics are saying

  • Competition from Textla could erode Attentive's market share in SMS marketing.
  • Over-reliance on AI may lead to data privacy concerns and regulatory scrutiny.
  • Dependency on third-party integrations like ParTech poses risks if partnerships dissolve.

What makes Attentive unique

  • Attentive leads in AI-driven SMS marketing with hyper-personalized messaging solutions.
  • The company offers seamless integration with APIs and webhooks for efficient communication.
  • Attentive's subscription model ensures steady revenue with premium add-ons for customization.

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Benefits

Generous PTO

Medical, Dental, & Vision Insurance

Daily Lunch Delivery Credit

Equity

Remote Work & Wellness Benefits

Company-Wide Events & Employee-Led Activities

INACTIVE