Professional Services Coordinator @ Attentive

At Attentive, we’re revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we’re driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we’re not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you’ll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

The Professional Services team is integral to Attentive’s Customer Success strategy, allowing us to deepen our relationships with our customers and ensuring they are able to achieve extraordinary success on the Attentive platform. We deliver expert consultation and real-time execution throughout our customers’ Attentive journey.

As a Value Specialist, you will work with some of our largest brands to execute optimized retention marketing strategies. By collaborating with our CSM team, you will develop our customer’s most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge brings value to our customers by ensuring they can get more done. You’ll become an Attentive expert, bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers’ marketing goals.

Why Attentive needs you

Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers
Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
Develop strong relationships with cross-functional team members and our customers
Manage your assignments in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
Provide creative solutions and execute swiftly keeping the industry’s best practices in mind
Translate customer feedback into specific product recommendations
Positioned as a valuable extension of our customers’ teams, your attention to detail and quick execution builds trust between us and our customers
Update internal workflows and documentation so that they remain as accurate as possible

About you

You have 1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role;
You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
You are motivated by helping others and derive satisfaction from being part of a team
You understand how the day to day work delivered by our team directly impacts our customers’ progress towards their own goals
You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
You are proactive and communicative, never shying away from a quick Slack, Zoom, or phone call

You’ll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The standard base salary range for this position is $50,000 - $65,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

- This role is salaried non-exempt and eligible for overtime compensation

#LI-ML1 #LI-DNI

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers’ success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Professional Services Coordinator

Attentive

Compensation Overview

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