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Full-Time

Professional Services Coordinator

East

Confirmed live in the last 24 hours

Attentive

Attentive

1,001-5,000 employees

Personalized SMS marketing solutions for businesses

Consulting
Consumer Software
Enterprise Software

Compensation Overview

$50k - $65kAnnually

+ Equity + Benefits + Overtime Compensation

Junior

Remote in USA

Category
Customer Success
Customer Success & Support
Requirements
  • 1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role
  • Understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
  • Motivated by helping others and derive satisfaction from being part of a team
  • Understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
  • Quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
  • Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
  • Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
Responsibilities
  • Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers
  • Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
  • Develop strong relationships with cross-functional team members and our customers
  • Manage your assignments in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
  • Provide creative solutions and execute swiftly keeping the industry's best practices in mind
  • Translate customer feedback into specific product recommendations
  • Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
  • Update internal workflows and documentation so that they remain as accurate as possible

Attentive provides personalized SMS marketing solutions that help businesses, especially eCommerce and DTC brands, engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium options for customization, which helps ensure steady revenue while enhancing customer engagement. The company's goal is to strengthen customer relationships and drive revenue growth through effective SMS marketing.

Company Stage

Series E

Total Funding

$1.3B

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

11%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Attentive's rapid growth, including a 128% revenue increase in the UK, highlights its strong market demand and potential for expansion.
  • Strategic partnerships, like those with ParTech, enhance Attentive's capabilities and market reach, particularly in the restaurant industry.
  • The recent $7 million Series A funding round will likely accelerate the development of AI-driven products, boosting innovation and market leadership.

What critics are saying

  • The competitive landscape of SMS marketing is intense, with new entrants like Textla aiming to democratize the space.
  • Reliance on AI-driven personalization could face challenges if there are technological hiccups or data privacy concerns.

What makes Attentive unique

  • Attentive's focus on personalized SMS marketing for eCommerce and DTC brands sets it apart from broader digital marketing platforms.
  • The integration of advanced technologies like APIs and webhooks ensures seamless and efficient messaging, enhancing user experience.
  • Attentive's AI-driven solutions, such as AI Journeys and AI Pro, offer hyper-personalized interactions that competitors struggle to match.

Benefits

Generous PTO

Medical, Dental, & Vision Insurance

Daily Lunch Delivery Credit

Equity

Remote Work & Wellness Benefits

Company-Wide Events & Employee-Led Activities