At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

Manager, EX Advisory Services

Why We Have This Role

Qualtrics is on a mission to eliminate bad experiences. We help companies determine what experiences they want their employees to have, understand the experiences they are actually delivering, and then take action to close the gap. Competition for top talent is fierce, and companies must create and continually evolve an environment where employees are attracted, engaged, growing, and developing. 

Our Advisory Services team partners directly with clients to design, build, and improve programs focused on creating great Employee Experiences. We offer a range of Advisory Services, which provide critical leadership and design innovation to clients looking to make big improvements to their EX program. 

The ideal Employee Experience advisory leader will have deep experience designing and building large-scale EX or OD programs within global organizations. You will understand the common challenges faced by organizations at all levels of EX maturity, and have experience and credibility to guide customers, executives, and other program owners and stakeholders to better solutions. 

How You’ll Find Success

• Team builder.  Our team is growing, globally - you will need to identify and attract the best people for our team, and work with our regional leaders to support their talent needs. 
• Thought leader.  Employee Experience (EX) is a rapidly evolving field, and Qualtrics’ own offerings are continuing to develop to meet the future needs of our largest and most sophisticated customers.   You will have broad discretion to lead the development of these offerings, and integrate our data science team capabilities to support them  
• People manager.  You will lead a team of 6 NA-based XM Scientists, all with advanced degrees and a decade of experience in industry.  As the EX leader, you determine project assignments, manage the pipeline of incoming project work (hand-in-hand with sales), and ensure the financial success of the practice
• Collaborator.  We drive the most impact when we bring cross-functional offerings to our clients - integrating employee experience, customer experience, and advanced analytics in the work.  You will work closely with teammates in these areas to bring our best work to clients.  In some cases, we partner with 3rd parties to work with clients, and you will have a critical role in designing this interface process and the ‘rules of engagement’ with partners

How You’ll Grow

Be at the cutting edge of employee engagement.  You will be pushing the thinking of what it means to deliver great employee experiences, how technology will interact with our clients’ cultures to drive improvement, and how clients should redesign their processes based on the insights our teams deliver

• Hone your leadership skills.  You will lead a team of leadership coaches and organizational experts.  You will be challenged to bring your “A game” and develop your own leadership style(s) to effectively coach team

Things You’ll Do

• Lead a team of high-performing EX Program Consultants to effectively deliver advisory services to Qualtrics customers, providing coaching and mentorship to guide career development.
• Accurately evaluate performance of team members and provide direct and actionable feedback.
• Manage team capacity, forecasting, financial performance and resource allocation. Recruit, hire, onboard, and train staff as needed to meet shifting needs for staffing and specialization.
• Coordinate with other functional leaders across the business to develop and deliver multidisciplinary solutions and projects, and drive initiatives to improve the customer experience
• Identify EX Advisory solutions needed by customers, and own the development, enablement, quality of delivery, and financial success of service offerings delivered by the team. 
• Set up mechanisms and lead initiatives to continually improve tools, processes, and ways of working
• Maintain an expert knowledge of the Qualtrics Experience Management (XM) Platform  and other products, and drive improvements to product quality/customer experience
• Assist in Sales process, meeting with senior client executives to discuss how Qualtrics can deliver on their program requirements
• Drive team collaboration with Qualtrics’ Product team, bringing unique insights on real-world client needs to shape Product roadmap

What We’re Looking For On Your Resume

• 10+ years of work experience. Experience managing teams is strongly preferred.
• 7+ years experience working with clients on employee experience programs, People Analytics, OD/HR, or HR Insights/Analytics function
• A blend of agency-side experience as well as internal-client experience is ideal, although candidates from either side will be considered
• Consultative and relationship builder who can quickly understand client needs and requirements
• Strong understanding of good research methodology; survey design and data collection. Strong analytical (qualitative and quantitative) skills and ability to analyze and interpret data, and report insights to customers in a formal presentation
• Advanced degree required. Ph.D. in Organizational Psychology a bonus (not required)
• Senior Executive Presence. Strong decision-making, problem-solving skills, writing and presentation skills to C-level audiences
• Excellent problem solving skills, ability to work with ambiguity and conflicting priorities, make decisions, and communicate effectively with technical and executive audiences

What You Should Know About This Team

The broader Advisory team is global, and you will be working side-by-side with colleagues in markets where clients will bring different perspectives to employee experience - you will need to navigate cultural differences and adapt content as needed to drive impact

• While the bulk of our work is off-site, we do occasionally spend time in-person with our clients - at major presentations, speaking at their own off-sites, or visiting the front line to understand what is happening
• Advisory Services engages across the customer lifecycle - you will collaborate with Sales, Solutions scoping, technical delivery, and Customer Success as a team to deliver for our clients 

Our Team’s Favorite Perks and Benefits

• Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 per calendar year for an experience of your choosing (eligible after a year)
• Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities
• We take pride in our office design aiming at fostering creativity
• We believe in sharing Qualtrics’ success which is part of the compensation for all employees