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Kaiser Permanente

Integrated healthcare provider and payer platform

Nurse Director – Hospital - Adult Services

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours
Full-timeSan Jose, CA, USANo salary listedIn-person

About the Job

Requirements

  • A Bachelor of Science in Nursing (BSN) and at least seven years of experience in business operations, clinical health care, or a directly related field are required.
  • At least seven years of experience in patient care delivery is required.
  • At least two years of experience managing operational or project budgets is required.
  • At least two years of experience in a leadership role with direct reports is required.
  • Basic Life Support certification is required at hire.
  • A California Registered Nurse license is required at hire.

Responsibilities

  • Establish best-practice models, perform strategic planning, and design patient-care delivery systems and practice standards across several locations.
  • Lead investigations of patient, family, or member concerns regarding patient care and services.
  • Partner with physicians, outside healthcare providers, and other healthcare team members to achieve optimal and safe patient care across the continuum.
  • Manage clinical-area resource needs to ensure appropriate assignment and utilization, and evaluate the use and maintenance of equipment, supplies, and medications.
  • Maintain accountability for patient and employee safety; provide clinical supervision and maintain the clinical expertise, competency, and licensing needed to direct care in the unit; delegate duties consistent with scope of practice; and perform clinical duties as required.
  • Collaborate with Nursing Clinical Practice to ensure assistants and staff provide high-quality care and comply with the Nursing Practice Act, The Joint Commission, and applicable federal, state, and local requirements.
  • Prepare individuals for growth and advancement, build collaborative networks, act on performance feedback, set goals, coach for performance improvement, oversee recruitment, selection, and talent development, and ensure performance-management guidelines are followed.
  • Share best practices and industry developments, empower teams, align resource plans with business objectives, and guide difficult decisions while expanding decision-making opportunities.
  • Oversee multiple units within a department, identify member and operational needs, ensure work assignments are completed, translate business strategy into business requirements, gain cross-functional support, make decisions, set standards, track progress, and resolve escalated issues.
  • Communicate goals, analyze resources, costs, and forecasts, incorporate them into business plans, prioritize and distribute resources, remove obstacles, guide performance, and develop contingency plans.
  • Direct hospital administrative functions supporting patient care, including approving timelines, developing strategies with stakeholders, reviewing reports and workflows, directing department responses, and maintaining accountability for department performance targets.
  • Champion operational initiatives and direct program, service, and systems development; align workplace and patient safety, human resources, labor relations, training and development, and quality and risk management programs with organizational mission and values.
  • Direct survey-readiness activities, including mock rounds and remediation, review audit documentation and reports, oversee budgets for assigned areas, and ensure financial performance meets expectations.
  • Manage care-delivery operations in a 24/7 environment by aligning initiatives with physicians and clinical leaders, overseeing workstreams, and developing long-term plans, policies, and data-gathering and analysis processes consistent with guidelines and regulations.
  • Drive cross-functional patient-management solutions, align hospital resources, direct multidisciplinary teams and hold them accountable for performance, and oversee emergency-preparedness programs and departmental recovery plans.
  • Provide strategic direction to project teams, ensuring implementation, equitable resource distribution, and delivery of objectives; oversee nursing services and patient-care teams in alignment with cost, quality, clinical, and utilization standards.
  • Direct operational and technology-process improvements and strategic projects focused on issue remediation, quality, service, affordability, and operating efficiency.
  • Define clinical-team standards for identifying root causes of escalations, recommending and implementing solutions, and improving operational processes and quality and safety.
  • Drive strategic plans for integrated services across the continuum of care and consult with senior and executive management on performance metrics for strategic improvement projects.
  • Develop and implement strategies to continuously improve clinical-practice, service, and operational quality and safety; hold managers accountable for legal and regulatory compliance; and establish and monitor outcome objectives and systems for evaluating and improving patient care.

Desired Qualifications

  • Certification in Executive Nursing Practice (CENP) from the American Organization for Nursing Leadership (AONL.
  • Nurse Executive Certification (NE-BC) or Nurse Executive Advanced Certification (NEA-BC) from the American Nurses Credentialing Center (ANCC).

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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