ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.
Who You Are:
You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.
About the Role:
This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
Requirements
Requirements:
A minimum of 4 years of hands-on experience in a relevant position
A Bachelor’s degree in Computer Science or a related field
Proficient in providing support for MacBook systems
Strong knowledge of Windows 7 and more recent versions
Experience with mobile device support
Solid background in desktop support and customer service
Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360
Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin
Confidence in troubleshooting a wide variety of IT issues
Proficiency with Windows Server 2008 and newer
Experience with hosted services including Gmail and Office 365
Knowledge of security software such as Symantec and ESET Antivirus
Experience with printing services and management
Familiarity with Group Policy Objects (GPOs)
Experience with VERITAS Backup Executive for data backup
Knowledge of hosted VoIP service providers like Ring Central or Vonage
Ability to produce clear, concise, and well-organized documentation