H&M

Global fast-fashion retailer of affordable clothing

Sales Advisor

Retail SalesConfirmed live in the last 24 hours

Part-timeHong KongIn-person

About the Job

Requirements

Customer-focused, with a genuine interest in understanding customers and providing service that meets their expectations.
Proactive in taking initiative to provide customers with a memorable shopping experience.
Curious and able to identify opportunities to improve everyday processes and routines and take action where needed.
Willing to listen to and show interest in others’ ideas and opinions.
Honest and genuine in approach.
Interested in fashion and trends.
Communicative, positive, and open-minded.
Willing to learn and adapt.
Collaborative, inclusive, and supportive of others.

Responsibilities

Greet customers and represent the brand.
Provide high-level customer service, initiate conversations, and assist customers at the cash desk, fitting rooms, and throughout the shop floor.
Process deliveries, replenish stock, and merchandise garments on the shop floor.
Guide customers through their shopping journey by offering assistance and proactive service.
Collaborate with the team to create welcoming customer experiences.

Desired Qualifications

Previous customer service experience.
Familiarity with fabrics.

Job Description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
Proactive; you use your initiative to provide customers with a memorable shopping experience
Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
You listen to and show interest in others’ ideas and opinions
You’re honest and genuine in your approach
You are interested in fashion and trends
You are communicative, positive and open-minded
You’re willing to learn and adapt
You’re collaborative, inclusive and supportive of others

Additional Information

When you join COS, you will be supported and encouraged by your team from your very first day. In addition to this you will also receive lots of fantastic benefits including

Employee discount
Clothing allowance
Quarterly incentive bonus

H&M