E

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Navigating Senior Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeSummerville, SC, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • CRCR certification is required within six months of hire.
  • Demonstrate inquisitiveness and openness to innovation, including artificial intelligence, to explore improved processes and reduce friction in patient and client experiences.
  • The position is limited to individuals who reside and are authorized to work within the United States.

Responsibilities

  • Provide personalized guidance to patients about healthcare-related financial obligations from admission through post-discharge.
  • Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and comply with organizational and regulatory requirements.
  • Calculate patient liability estimates and collect payments at the point of service.
  • Address billing and coverage inquiries and maintain accurate account documentation.
  • Provide education and resolve problems to enhance patient experience and financial performance.
  • Monitor trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction.
  • Apply subject matter knowledge in financial counseling, public benefits eligibility, billing, and customer service.
  • Triage patient questions and ensure resolution.
  • Conduct regular patient rounding in the registration lobby to support efficient patient throughput and an optimal patient experience.
  • Proactively educate patients to improve the patient experience and financial performance, ensure continuity on challenging in-house cases, establish face-to-face connections throughout the care journey, and provide real-time feedback and issue resolution.
  • Identify financial process gaps proactively.
  • Communicate and collaborate consistently with the client patient care advocate or designated personnel who receive external patient inquiries, concerns, or complaints.
  • Communicate and collaborate as needed with case management, social workers, customer service, and physician liaisons.
  • Produce a monthly operating report for executive review.
  • Analyze trends in discovered issues, actions taken, and project proposals.
  • Answer inbound phone calls during peak call hours.
  • Research and respond to account inquiries in a timely manner.
  • Use knowledge of revenue cycle areas and processes to troubleshoot and resolve issues.
  • Work with the leadership team to implement workflow changes when appropriate.
  • Communicate patterns and trends to other departments to improve work standards.
  • Work closely with the customer service department to standardize training, education, technology, and processes.
  • Perform other duties as assigned.

Desired Qualifications

  • Three to five years of experience in multiple revenue cycle areas is preferred, including financial counseling, customer service, or other applicable roles.
  • Prior customer service and/or hospital experience is a plus.
  • A bachelor's degree or equivalent experience in Healthcare Management or Healthcare Administration is preferred.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

Recently Posted Jobs

Explore more opportunities at Ensemble Health Partners

See more jobs